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Technical Account Representative
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Industry:	Photovoltaic
Category:	Production
Job Type:	Employee
Job Status:	Full Time
Relocation:	None
Location:	Berkeley, CA
Compensation:	negotiable
Description: Sungevity is looking for an experienced solar technician to oversee Sungevity’s installations, completed by our Network of Preferred Installers. This will be a hands-on position responsible for certifying that all Sungevity installations are being completed to our standards. The role will combine office-based analysis of all jobs prior to being dispatched to a preferred installer, as well as Quality Assurance visits to all installations being completed by the Network. Responsibilities • Ensure that every Sungevity job is installed with the utmost quality • Technical review of all Sungevity jobs with the permitting and customer care departments to minimize permitting and inspection problems and ensure quality customer service. • Participate in training Preferred Installers in best installation practices • Quality assurance visits to all Sungevity jobs, documenting installations for Sungevity’s records. • Site visits and design layout when necessary to convert sales • Site Visit protocol training for preferred installers on to eliminate unnecessary site visits. • Data delivery training for preferred installers to ensure lightening fast delivery of site visit and installation data • Interface with CRM to effectively track customers through the post sales and installation process • Maintain a strong working relationship with Preferred Installers and resolve issues that arise with preferred installers in a timely and responsible manner. Requirements • At least three years experience working as a solar installer with a strong technical knowledge of solar • Good communication skills and good customer presence a must • NABCEP Certification strongly preferred • Familiarity with drafting programs such as Sketchup or AutoCAD • A commitment to quality and a passion for solar. Company Sungevity is a solar sales company with a mission to take solar to the mainstream market. Our company has a strong team that brings together successful start-up experience, environmental leadership and solar industry knowledge. Sungevity has designed and launched a unique online sales process to make it easy and affordable for homeowners to go solar. Sungevity's early success and growth in the Bay Area have proven the power of this approach, jumping to the top-ten list of solar sales companies in California in our first year. Sungevity is now enhancing the customer experience with new online innovations, and increasing our service coverage across the US and beyond. Part of this strategy requires the rapid expansion of our network of preferred installers, to perform the local functions of installation, permits and inspection in new service territories. Sungevity is a fast-growing organization that promotes solar as a critical fix to help solve the crisis of climate change. Sungevity values innovative solutions that connect homeowners with solar in practical, simple, and creative ways. Our team is collaborative, inspired, and quickly expanding.