15 May, 2019Full time
M&F Talent has a client in smart grow technology that is looking to expand their U.S. team with a qualified and attentive Field Engineer. Our client is internationally established in the automated growing solutions field and has a serious footprint in both the CEA and cannabis industries. This is a newly created role, which our clients are anticipating will be vital to their continued success. Ideal work history is within a technical field-based role such as telecommunications, industrial automation, or electrical installation. This job is a synthesis of technical work and customer service. The Field Engineer will support our client’s customers and partners to ensure they have a world-class experience. To this end, they will “go the extra mile” in ensuring that the customer experience is first-rate. Location: U.S. East Coast (Remote Work Position) Responsibilities: Perform instillation of greenhouse control systems at customer sites through the United States. Diagnose and repair equipment failures in the field. Create electrical and site drawings for instillations. Study client’s technology in depth in order to provide tech support. Instill confidence in customer base with knowledge and communication. Work independently on customer jobsites in CEA / horticulture / cannabis operations. Be responsible for onboarding and assisting training partners. Reports directly to the Sales & Customer Service Director. Provide remote support for partner technicians when required. Contribute to product enhancement by identifying opportunities for improvement. Provide technical training sessions for partners, customers, and fellow staff members. Work with the R&D and Sales Teams to enhance the installer process. Follow processes and systems in place to support safe workplaces. Communicate effectively with customers on potential workplace hazards. Maintain a positive, empathetic, and professional attitude towards customers at all times. Respond promptly to customer inquiries. Qualifications: AA or BA Degree in Electrical or Electronics or Qualified Electrical Tradesman. 3 yrs. Experience working in a technical field-based role (telecommunications, industrial automation, or electrical installation) 2 yrs. Customer Service experience. Ability to design electrical systems through schematics drafting. Knowledge of horticulture, CEA, and cannabis industries (preferred). Experience with pumps and / or plumbing (preferred). Comfortable using computer technology. Can readily create, analyze, and interpret technical information.