Green Job Crawler El Cajon, CA
18 Jul, 2019
The Office Administrator is a vital part of the customer experience team, ensuring an effortless experience for our customers by being the main point of communication prior to a project?s installation. This person will perform a wide variety of administrative and communication duties including but not limited to coordinating with customers and colleagues to drive project installation in a timely manner producing a 5-Star experience for every customer interaction. The ideal candidate will be conversationally articulate, highly computer literate with experience utilizing MS Office programs Word and Excel. They will be a team player who is also comfortable taking charge of operational flow and advocating for the customer. They will be polished, professional and have strong organizational skills with the ability to perform multiple projects simultaneously while prioritizing responsibilities and work assignments. Responsibilities + Communicate with customers and colleagues to push jobs forward in a timely manner + Generate goodwill for the company in the form of 5 star reviews and referrals + Manage pipeline of customers in a variety of work queues (pre-site, overlay and NEM). Maintain company SLAs + Create and maintain the schedule for site assessors + Submit overlays to customers and obtain approval in a timely manner + Answer incoming calls and field questions from customers + Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges + Utilize conflict management skills and escalate issues as needed + Display an approachable confidence while talking to customers and assisting them throughout their project. + Communicate effectively with branch personnel using a professional, empowering approach + Provide daily reports and update to management + Perform other duties and tasks as needed Skills and Knowledge + Exceptional written and verbal communication, time management and follow-up skills required + Ability to manage long term relationships with customers, colleagues, and vendors + Proven ability to effectively manage complex processes + High level of organization and professionalism + Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations + Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience + Ability to follow through on assigned tasks and projects with minimal supervision + Foresight and desire to take initiative to achieve desired results + Ability to prioritize and multitask Education and/or Work Experience + Solar, Roofing, Customer Support, or Sales experience highly preferred + Intermediate Microsoft Skills: Excel, Word, Outlook + Intermediate to Advanced Salesforce Skills + Proven ability to multi-task and execute both inbound and outbound communication with efficiency + Ability to learn and apply new software & programs + Bachelor?s degree preferred, High School Diploma/GED or equivalent required BENEFITS FOR FULL-TIME EMPLOYEES + Competitive hourly rate! + Full benefits package includes: + Medical + Dental + Vision + 401k + Voluntary Life & AD&D Insurance + H.S.A. + Employee Assistance Program + Paid sick and vacation time + Career path opportunities for top performers! Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.