Green Job Crawler Maine, USA
09 Nov, 2019
**Technical Support Engineer** **Job ID** CS20190811-34644 **Date posted** 11/08/2019 Apply L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains. L3Harris has approximately $17 billion in annual revenue, 50,000 employees and customers in more than 130 countries. L3Harris.com at https://l3harris.mergerannouncement.com/ **Job Title - Technical Support Engineer** **Job Location - Maine** **Job Code - CS20190811-34644** **Job Description:** + Responsible for providing third and/or fourth tier equivalent engineering support and analysis to field engineers/technicians, customers and users of L3HARRIS/Tait Communication Systems. + Responds to situations where first and second-line product support has failed to isolate or resolve problems in malfunctioning hardware or software. + Diagnoses, troubleshoots, repairs and debugs complex electro/mechanical equipment, computer systems and/or software over the phone, email or on site. + Reports design, reliability and maintenance problems to Development Engineering, recommending solutions to resolve reported problems. + Acts as primary liaison with other business functions for escalation and communication of serious technical and business issues affecting customer satisfaction or product quality. + Maintain an in-depth knowledge of Harris mission critical VIDA Infrastructure Communications and Portable/Mobile Radios used to support first responders andmilitary personnel on evolving LTE/Satellite/LMR and Hybrid Communications Architectures. + Contribute to the development and evolution of new concepts, techniques and strategies with an eye towards e3, the L3Harris business operating system (6-Sigma) improvements in quality, accuracy, effectiveness, and efficiency. **Qualifications:** + Bachelor's degree + 9+ years of experience; with analysis, design, implementation, configuration and troubleshooting of complex P25 Land Mobile Radio (LMR) communication system. **Preferred Additional Skills:** + Experience working with Large county or statewide P-25T, P-25T, V-DOC, P-25C, Analog Conventional and Solar sites. + Knowledge of Windows IP based Dispatch consoles and voice recorders. Preferably Symphony and/or Zetron consoles. + Ability to work as a member of the Escalation Engineering team and understand the overall technical architecture of L3HARRIS SR10A core and the XL terminal equipment and how each feature is implemented. + Excellent communications and team building skills. + Ability to serve as consultant and special internal/external spokesperson for the organization on major technical and customer support matters. + Hands on practice with MASTR III and MASTR V site equipment configuration and test capabilities. + Experience in Land Mobile Radio, Project management skills, Knowledge of database reporting tools. + Ability to travel - Approximately 60% domestic travel anticipated. + Familiarity with Public Safety organization operations. + Industry Certifications such as ETA, Cisco and Microsoft. + Working knowledge of Microware, DS0, 1 or 3 and Fiber backhaul. + Potential for obtaining Secret/Top Secret Clearance. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.