Green Job Crawler Melrose Park, IL
23 Feb, 2020
Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste disposal. Through our subsidiaries, Republic’s collection operations, transfer stations, recycling processing centers, landfills and environmental services provide effective solutions to make recycling and waste disposal effortless for our 14 million customers nationwide. Our 36,000 employees working in 41 states and Puerto Rico are committed to providing a superior customer experience while helping ensure a cleaner, safer and healthier world for future generations. **Why Work with Us** At Republic Services, we strive to create a workplace that is meaningful and rewarding at every level of our organization. Our employees thrive in an atmosphere where safety is revered, and each person can be a compassionate steward of our environment. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We’re proud to be recognized on Barron’s 100 Most Sustainable Companies, Forbes World’s Most Innovative Companies, Forbes Best Employers for Women, Forbes Best Large Employers and Ethisphere’s World’s Most Ethical Companies lists. Republic is also the only company in our industry that is a certified Great Place to Work. POSITION SUMMARY: With general direction and working within established guidelines and with predefined limits of approval, the Credit and Collections Specialist performs a wide variety of credit and collections functions and also is responsible for related activities. PRINCIPAL RESPONSIBILITIES: + Enters customer service agreements into the Company's data tracking systems. + Receives and reviews information from credit reports and contacts various credit sources to ensure credit packages or customer credit applications are complete. + Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area. Within a determined threshold, approves credit limits. Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve. + Accepts payment on certain accounts as appropriate and resolves most questions and problems, referring only the most complex to higher levels. Where appropriate performs research to identify misapplied payments and resolve basic and moderately complex issues. + May retrieve and review billing system reports to identify delinquent accounts. + Following standard operating procedures, contacts customers via phone or standard letter to bring accounts to a current status. + Prepares and provides reports reflecting status of credit and collection activity in area of responsibility. + Documents credit and collections activity for assigned accounts. + Performs other duties as assigned or apparent. QUALIFICATIONS: + Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry. + A thorough knowledge and understanding of credit and collections transactions and processes. + Have MS Excel skills at an intermediate level. + Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner. + The ability to effectively interact and communicate with customers in a professional manner. + Good math aptitude and the ability to work accurately with numbers are essential. MINIMUM REQUIREMENTS: + High school diploma or G.E.D. + Minimum of 1 year of data entry experience, including the ability to type a minimum of 50 words per minute. + Minimum of 1 year of collections, billing, customer service or related experience dealing directly with customers. **Rewarding Compensation and Benefits** Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). _The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._ Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. We work for Earth. Every day, we come to work with two purposes in mind – serving our customers and doing our part to preserve our Blue Planet®. Our commitment to both has led to such things as landfill innovations, solar energy projects, community education designed to teach people to properly recycle, ongoing efforts to reduce our vehicle emissions and improving safety through technology—to name a few. To put it simply, we are 35,000 guardians of the environment, striving to make the world a better place. Republic Services is more than a recycling and waste services company. We are a company dedicated to turning waste into possibilities. Together, united under the Republic Star, we are working for a cleaner, safer and healthier world where people thrive, not just for today, but for generations to come.