About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is quickly becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Supported by $298 million from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
DIrector, Inside Sales
What You Will Be Doing
The Sales Development Representative (SDR) is responsible for developing marketing generated sales opportunities for the ChargePoint field sales and channel partners. The primary focus will be innovatively generating leads, identified through an educated variety of inbound and outbound approaches, including printed and electronic medium coupled with strong customer interaction.
This is a pre-IPO position in the dynamic, rapidly-growing EV industry, with a market leader backed by top-tier VC investors.
What You Will Bring to ChargePoint
Generate, qualify, cultivate and close sales leads within a prescribed geographic territory and designated accounts
Convert incoming leads into qualified customer engagements for channel partners and/or the field sales team to work to closure
Create clear documentation of interactions/activities to-date and recommendations for next stage
Assist with the scheduling of client visits, sales meetings and product demonstrations for Field Sales and Channel Account Managers
Assist with the continual improvement and delivery of strong day- to-day processes and systems for lead generation
Help develop efficient use of salesforce.com and the appropriate automation of process
Provide marketing materials on company products and services to qualified prospects
Work with the Sales and Marketing teams to assist in the follow-up activities related to specific marketing campaigns and webinars
Requirements
Previous sales experience preferred, but not required. Those interested in a careers in sales should apply
The position holder must be a self-starter and able to work hard, independently
Capacity to interact and communicate effectively with internal and external clients
A proven ability to multi-task and a willingness to work to the benefit of others
Demonstrated ability to work in a fast paced environment and deliver on commitments
The candidate should possess excellent grammar and writing skills
Desire to grow beyond current role, regardless of function.
A passion to disrupt the traditional automotive industry by helping promote the EV industry
Minimal travel expected for this role (less than four trips per year)
Bachelor’s degree or equivalent required
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
16 Feb, 2020
Full time
About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is quickly becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Supported by $298 million from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
DIrector, Inside Sales
What You Will Be Doing
The Sales Development Representative (SDR) is responsible for developing marketing generated sales opportunities for the ChargePoint field sales and channel partners. The primary focus will be innovatively generating leads, identified through an educated variety of inbound and outbound approaches, including printed and electronic medium coupled with strong customer interaction.
This is a pre-IPO position in the dynamic, rapidly-growing EV industry, with a market leader backed by top-tier VC investors.
What You Will Bring to ChargePoint
Generate, qualify, cultivate and close sales leads within a prescribed geographic territory and designated accounts
Convert incoming leads into qualified customer engagements for channel partners and/or the field sales team to work to closure
Create clear documentation of interactions/activities to-date and recommendations for next stage
Assist with the scheduling of client visits, sales meetings and product demonstrations for Field Sales and Channel Account Managers
Assist with the continual improvement and delivery of strong day- to-day processes and systems for lead generation
Help develop efficient use of salesforce.com and the appropriate automation of process
Provide marketing materials on company products and services to qualified prospects
Work with the Sales and Marketing teams to assist in the follow-up activities related to specific marketing campaigns and webinars
Requirements
Previous sales experience preferred, but not required. Those interested in a careers in sales should apply
The position holder must be a self-starter and able to work hard, independently
Capacity to interact and communicate effectively with internal and external clients
A proven ability to multi-task and a willingness to work to the benefit of others
Demonstrated ability to work in a fast paced environment and deliver on commitments
The candidate should possess excellent grammar and writing skills
Desire to grow beyond current role, regardless of function.
A passion to disrupt the traditional automotive industry by helping promote the EV industry
Minimal travel expected for this role (less than four trips per year)
Bachelor’s degree or equivalent required
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Sr. Director, Global Customer Support
What You Will Be Doing
You will be responsible for the development and management of a competent, effective and motivated group of people in a positive work environment delivering great technical and administrative support for ChargePoint customers.
The Senior Director of Field Support will be responsible for the delivery of ChargePoint Technical and Administrative assistance to ChargePoint station owners, drivers and/or other groups as assigned both in North America. You will manage the daily operations of staff, processes and communications and provide escalated support as required to ensure resolution to internal and external customers’ issues.
The Senior Director will demonstrate effective planning and implementation to ensure we accommodate both growth and changes in our markets. This includes the personal development of staff to provide for both business needs and personal staff development. This includes general leadership responsibilities as well as safety protocols, productivity, and scheduling.
What You Will Bring to ChargePoint
Ensure proper planning, budgeting and delivery of high-quality customer issue management and ultimate satisfaction
Support the maintenance of Service Level delivery metrics and continuous improvement processes.
Collaborates with executive leadership and direct reports to set performance objectives and goals; including financial budgetary objectives and customer satisfaction
Oversees the forecasting and management of support team and technology requirements so team maintains the highest customer satisfaction metrics.
Provides leadership and development for all assigned personnel.
Provide timely guidance, encouragement and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest
Plan, communicate, delegate and monitor work assignments/special projects concerning direct
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure SLAs are
Responsible for developing, deploying and managing processes and programs leading to improved customer satisfaction and reduced customer contact rates.
Responsible for analyzing training needs, developing, and administering training plans to support Customer Care Technical Support
Identifies opportunities for career development, and finds creative ways to enhance
Responsible for analyzing scheduling needs, optimizing schedules to align with Customer Support objectives, and monitoring direct report schedule adherence in accordance with ChargePoint
Requirements
Bachelor’s degree in a business or technology related field or equivalent combination of education and experience.
10+ years' experience in a call center environment with increasing responsibilities including management experience and leadership
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Ability to multi task and prioritize projects to meet deadlines
Willingness to travel domestically and internationally, as required
Demonstrated ability to project manage international and cross-functional projects
Drive and desire to move an organization forward and values integrity and honesty.
Exceptional communication skills to include oral, written and public speaking skills. Able to synthesis quickly and provide succinct written reports and updates
Must be an enabler with the ability to work collaboratively with colleagues and create a high-functioning team orientated culture.
Candidate must possess a heavy bias toward action; able to make decisions and own the consequences of those decisions
Must possess Customer management skills to resolve Customer issues to a high degree of satisfaction
Likes working in a start-up environment and has the ability to create inclusive and trusting work environment.
Self-motivated, able to work independently and under extreme pressure, to accomplish tasks on time and with high quality results.
Preferred
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact
16 Feb, 2020
Full time
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Sr. Director, Global Customer Support
What You Will Be Doing
You will be responsible for the development and management of a competent, effective and motivated group of people in a positive work environment delivering great technical and administrative support for ChargePoint customers.
The Senior Director of Field Support will be responsible for the delivery of ChargePoint Technical and Administrative assistance to ChargePoint station owners, drivers and/or other groups as assigned both in North America. You will manage the daily operations of staff, processes and communications and provide escalated support as required to ensure resolution to internal and external customers’ issues.
The Senior Director will demonstrate effective planning and implementation to ensure we accommodate both growth and changes in our markets. This includes the personal development of staff to provide for both business needs and personal staff development. This includes general leadership responsibilities as well as safety protocols, productivity, and scheduling.
What You Will Bring to ChargePoint
Ensure proper planning, budgeting and delivery of high-quality customer issue management and ultimate satisfaction
Support the maintenance of Service Level delivery metrics and continuous improvement processes.
Collaborates with executive leadership and direct reports to set performance objectives and goals; including financial budgetary objectives and customer satisfaction
Oversees the forecasting and management of support team and technology requirements so team maintains the highest customer satisfaction metrics.
Provides leadership and development for all assigned personnel.
Provide timely guidance, encouragement and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest
Plan, communicate, delegate and monitor work assignments/special projects concerning direct
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure SLAs are
Responsible for developing, deploying and managing processes and programs leading to improved customer satisfaction and reduced customer contact rates.
Responsible for analyzing training needs, developing, and administering training plans to support Customer Care Technical Support
Identifies opportunities for career development, and finds creative ways to enhance
Responsible for analyzing scheduling needs, optimizing schedules to align with Customer Support objectives, and monitoring direct report schedule adherence in accordance with ChargePoint
Requirements
Bachelor’s degree in a business or technology related field or equivalent combination of education and experience.
10+ years' experience in a call center environment with increasing responsibilities including management experience and leadership
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Ability to multi task and prioritize projects to meet deadlines
Willingness to travel domestically and internationally, as required
Demonstrated ability to project manage international and cross-functional projects
Drive and desire to move an organization forward and values integrity and honesty.
Exceptional communication skills to include oral, written and public speaking skills. Able to synthesis quickly and provide succinct written reports and updates
Must be an enabler with the ability to work collaboratively with colleagues and create a high-functioning team orientated culture.
Candidate must possess a heavy bias toward action; able to make decisions and own the consequences of those decisions
Must possess Customer management skills to resolve Customer issues to a high degree of satisfaction
Likes working in a start-up environment and has the ability to create inclusive and trusting work environment.
Self-motivated, able to work independently and under extreme pressure, to accomplish tasks on time and with high quality results.
Preferred
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact
About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally. Supported by $298 million from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To Reports to Regional Director What You Will Be Doing
Meet and exceed individual revenue and contact quota FY20 overlay in Q4 FY19. Qualify and develop new business opportunities from outbound/inbound calls, leads, general prospecting and email marketing. This includes cold calling and networking in the region to develop one’s own opportunities Perform sales presentations and demonstrations to customers and prospects Travel extensively into territory to develop and maintain relationships with key customer contacts, present, articulate/clarify value and differentiation, and win the business in expected timeframe Partner with field reseller partners and/or service partners to develop sales opportunities and to support sales and implementation activities Support training of new channel partners Develop territory strategy, including channel leverage and internal resource requirements, for each account Accurately forecast revenue for territory and accounts, maintain contact information, business history and opportunity details in salesforce.com continuously Develop a strong technical baseline through training and development milestones We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is an equal opportunity employer. #LI-DE1
16 Feb, 2020
Full time
About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally. Supported by $298 million from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To Reports to Regional Director What You Will Be Doing
Meet and exceed individual revenue and contact quota FY20 overlay in Q4 FY19. Qualify and develop new business opportunities from outbound/inbound calls, leads, general prospecting and email marketing. This includes cold calling and networking in the region to develop one’s own opportunities Perform sales presentations and demonstrations to customers and prospects Travel extensively into territory to develop and maintain relationships with key customer contacts, present, articulate/clarify value and differentiation, and win the business in expected timeframe Partner with field reseller partners and/or service partners to develop sales opportunities and to support sales and implementation activities Support training of new channel partners Develop territory strategy, including channel leverage and internal resource requirements, for each account Accurately forecast revenue for territory and accounts, maintain contact information, business history and opportunity details in salesforce.com continuously Develop a strong technical baseline through training and development milestones We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is an equal opportunity employer. #LI-DE1
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Senior Vice President, Operations
What You Will Be Doing
The Vice President Support Service Manger will be a forward-thinking leader and administrator, with a strong work ethic and extensive experience in managing, mentoring and motivating staff. The candidate must be passionate about Customer Service and possess the ability to inspire those working toward accomplishing the common objectives of ChargePoint and its Customer facing functions. The Vice President, Support Service is responsible for operating the Field Support business in a manner that successfully balances our service to our customers, with financial performance and employee performance. The Vice President is accountable for developing and implementing the strategic vision and goals of the Field Service organization aligned closely with the Customer Care and other business functions for future success. Currently the role will be responsible for NA and Europe and be able to scale to other markets.
Our partners deliver or participate in the make ready/construction, installation and maintenance of all the ChargePoint charging stations. This individual will be directly responsible for ensuring the suppliers are meeting the company’s quality objectives consistently, at the best possible cost, and within the set SLA’s.
In addition to managing field service partners, the role will also oversee ChargePoint’s own group of field service individuals. This includes general leadership responsibilities as well as safety protocols, productivity, and scheduling.
What You Will Bring to ChargePoint
Provide visionary planning, strategic leadership and tactical management for ChargePoint’s Support Service line of business.
Achieve effective and ongoing communication with peers, employees and Executive leadership within ChargePoint and equally among our customers and partners.
Oversee the high-quality delivery of ChargePoint services to EV Drivers, EVSE Owners and Channel Partners
Effectively motivate and manage a technical staff to high productivity, low turnover, and job satisfaction. Manage all employees per ChargePoint’s human resources policies and procedures that fully comply with current laws and regulations.
Prepare and gain approval for financial budgets including bottom line P&L achievement accountability.
Report on progress of performance regularly to employees, peers, executives and board members.
Develop and perform regular customer satisfaction measurements with ongoing plans for continuous improvement.
Able to deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery, that is consistent with company objectives and customer expectations while maintaining ongoing cost structure efficiencies.
Strong leadership to manage a growing geographically diverse team of direct reports and contract relationships.
Collaborate with other Functional Executives to create and deliver effective and efficient operational practices that meet our Customers’ high expectations of us while achieving our business objectives.
Requirements
15+ years relevant experience in managing field service partners either directly or through a vendor relationship with at least five years in an executive leadership position.
Demonstrated the ability to build an organization from scratch and scale to support major geographical roles.
Proven ability to negotiate and manage vendor contracts in currently served markets.
Build up internal relationships to craft and build service products with high margin potential.
Identify or develop organizations to become world class while creating necessary business process to increase efficiencies and reach key business metrics.
Possess a passion for high quality service and the leadership skills to keep the Support Service team motivated, passionate and performing at a high level.
Proven record of simultaneous high-performance P&L and Customer Satisfaction delivery.
Demonstrated ability to plan, implement and manage at both strategic and operational levels.
Drive and desire to move an organization forward and values integrity and honesty.
Exceptional communication skills to include oral, written and public speaking skills.
Must be an enabler with the ability to work collaboratively with colleagues and create a high-functioning team orientated culture.
Candidate must be self-motivated and possess a bias toward action; able to make decisions and own the consequences of those decisions.
Must possess Customer management skills to resolve Customer issues to a high degree of satisfaction.
Likes working in a start-up environment and has the ability to create inclusive and trusting work environment.
Self-motivated, able to work independently and under pressure, to accomplish tasks on time and with high quality results.
Willingness to travel domestically and internationally.
Bachelor’s degree required, MBA or equivalent desirable.
Preferred
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Proven track record of building organizations from scratch quickly.
Location: Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact
16 Feb, 2020
Full time
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Senior Vice President, Operations
What You Will Be Doing
The Vice President Support Service Manger will be a forward-thinking leader and administrator, with a strong work ethic and extensive experience in managing, mentoring and motivating staff. The candidate must be passionate about Customer Service and possess the ability to inspire those working toward accomplishing the common objectives of ChargePoint and its Customer facing functions. The Vice President, Support Service is responsible for operating the Field Support business in a manner that successfully balances our service to our customers, with financial performance and employee performance. The Vice President is accountable for developing and implementing the strategic vision and goals of the Field Service organization aligned closely with the Customer Care and other business functions for future success. Currently the role will be responsible for NA and Europe and be able to scale to other markets.
Our partners deliver or participate in the make ready/construction, installation and maintenance of all the ChargePoint charging stations. This individual will be directly responsible for ensuring the suppliers are meeting the company’s quality objectives consistently, at the best possible cost, and within the set SLA’s.
In addition to managing field service partners, the role will also oversee ChargePoint’s own group of field service individuals. This includes general leadership responsibilities as well as safety protocols, productivity, and scheduling.
What You Will Bring to ChargePoint
Provide visionary planning, strategic leadership and tactical management for ChargePoint’s Support Service line of business.
Achieve effective and ongoing communication with peers, employees and Executive leadership within ChargePoint and equally among our customers and partners.
Oversee the high-quality delivery of ChargePoint services to EV Drivers, EVSE Owners and Channel Partners
Effectively motivate and manage a technical staff to high productivity, low turnover, and job satisfaction. Manage all employees per ChargePoint’s human resources policies and procedures that fully comply with current laws and regulations.
Prepare and gain approval for financial budgets including bottom line P&L achievement accountability.
Report on progress of performance regularly to employees, peers, executives and board members.
Develop and perform regular customer satisfaction measurements with ongoing plans for continuous improvement.
Able to deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure stable and quality product & service delivery, that is consistent with company objectives and customer expectations while maintaining ongoing cost structure efficiencies.
Strong leadership to manage a growing geographically diverse team of direct reports and contract relationships.
Collaborate with other Functional Executives to create and deliver effective and efficient operational practices that meet our Customers’ high expectations of us while achieving our business objectives.
Requirements
15+ years relevant experience in managing field service partners either directly or through a vendor relationship with at least five years in an executive leadership position.
Demonstrated the ability to build an organization from scratch and scale to support major geographical roles.
Proven ability to negotiate and manage vendor contracts in currently served markets.
Build up internal relationships to craft and build service products with high margin potential.
Identify or develop organizations to become world class while creating necessary business process to increase efficiencies and reach key business metrics.
Possess a passion for high quality service and the leadership skills to keep the Support Service team motivated, passionate and performing at a high level.
Proven record of simultaneous high-performance P&L and Customer Satisfaction delivery.
Demonstrated ability to plan, implement and manage at both strategic and operational levels.
Drive and desire to move an organization forward and values integrity and honesty.
Exceptional communication skills to include oral, written and public speaking skills.
Must be an enabler with the ability to work collaboratively with colleagues and create a high-functioning team orientated culture.
Candidate must be self-motivated and possess a bias toward action; able to make decisions and own the consequences of those decisions.
Must possess Customer management skills to resolve Customer issues to a high degree of satisfaction.
Likes working in a start-up environment and has the ability to create inclusive and trusting work environment.
Self-motivated, able to work independently and under pressure, to accomplish tasks on time and with high quality results.
Willingness to travel domestically and internationally.
Bachelor’s degree required, MBA or equivalent desirable.
Preferred
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Proven track record of building organizations from scratch quickly.
Location: Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Supervisor, Owner Support
What You Will Be Doing
Technical Support Engineers will provide administrative, minor account management, technical, and network problem resolution to end-users (B2B) by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. This role is located in Scottsdale, Arizona. Relocation will not be provided.
What You Will Bring to ChargePoint
Commitment to customer driven support
Comfortable with making next-step decisions and excited by "thinking outside of the box"
Strong troubleshooting capabilities
Ability to accurately convey messages both verbally and in writing
Minor account management skills including investigating and understanding current and historical issues for specific accounts
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Ability to appropriately manage multiple processes to achieve a required goal
Focuses and guides self in accomplishing work objectives
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Technical/professional expertise is demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area in which employee operates
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Position requires use of headset/microphone
Requirements
Minimum of 2 years in a technical service - customer centric environment
High School Diploma or GED Required; College education desirable
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.
16 Feb, 2020
Full time
About Us
With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Supervisor, Owner Support
What You Will Be Doing
Technical Support Engineers will provide administrative, minor account management, technical, and network problem resolution to end-users (B2B) by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. This role is located in Scottsdale, Arizona. Relocation will not be provided.
What You Will Bring to ChargePoint
Commitment to customer driven support
Comfortable with making next-step decisions and excited by "thinking outside of the box"
Strong troubleshooting capabilities
Ability to accurately convey messages both verbally and in writing
Minor account management skills including investigating and understanding current and historical issues for specific accounts
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Ability to appropriately manage multiple processes to achieve a required goal
Focuses and guides self in accomplishing work objectives
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
Technical/professional expertise is demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area in which employee operates
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Position requires use of headset/microphone
Requirements
Minimum of 2 years in a technical service - customer centric environment
High School Diploma or GED Required; College education desirable
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.
Manager, Industrial Support
Scottsdale, AZ
The Manager, Industrial Support will help design, deploy, and manage support strategies for mission-critical EV charging infrastructures utilizing Express Plus, CPE250 and other products in the ChargePoint hardware suite. This role will lead a team of Industrial Support Engineers, and partner/influence internal and external engineering and field assets to ensure high uptime customers are properly served 24x7 around the globe. The ideal candidate will have a balance of field experience from an electrical (preferable) or general engineering background with strong business acumen, in addition to strong leadership skills. This Manager will also be called upon to engage with customers directly both remotely and face to face. As a key member of the ChargePoint Customer Support team, this role will have direct influence in the future of ChargePoint’s Industrial Support engagements
What You Will Bring to ChargePoint
Strong technical (preferably electrical engineering) skills applicable to the EV charging industry.
Experience with high-power/high-output electrical design, deployment, and maintenance.
Ability to take high level concepts and develop into concrete plans that are applicable globally to industrial support customers.
Collaborates with executive leadership and direct reports to set performance objectives and goals.
Independent and goal-oriented in owning the customer experience for new department development
Drive external field vendors to ensure operational excellence with installation and maintenance of EV charging stations.
Lead and develop Industrial Support team.
Provide timely guidance, encouragement and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest performance.
Plan, communicate, delegate and monitor work assignments/special projects concerning direct reports.
Respond to escalated issues and interacts with various groups, including Technology, Product Management, Program Management and Sales to resolve.
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure SLAs are met.
Requirements
Bachelor’s degree in an engineering, business, or technology related field or equivalent combination of education and experience.
5+ years’ experience in a customer support center environment with increasing responsibilities including management experience and leadership
5+ years’ experience (direct or indirect) with field services and tradesmen
Experience managing field labor partners using influence and contract terms within an energy sector organization.
Experience and insight to support large scale fleet customers
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Ability to multitask and prioritize projects to meet deadlines
Demonstrated ability to project manage international and cross-functional projects
Excellent verbal and written communication skills and strong interpersonal/communication skills
Travel up to 25%
Potential for 24x7 response based on case severity and customer needs.
16 Feb, 2020
Full time
Manager, Industrial Support
Scottsdale, AZ
The Manager, Industrial Support will help design, deploy, and manage support strategies for mission-critical EV charging infrastructures utilizing Express Plus, CPE250 and other products in the ChargePoint hardware suite. This role will lead a team of Industrial Support Engineers, and partner/influence internal and external engineering and field assets to ensure high uptime customers are properly served 24x7 around the globe. The ideal candidate will have a balance of field experience from an electrical (preferable) or general engineering background with strong business acumen, in addition to strong leadership skills. This Manager will also be called upon to engage with customers directly both remotely and face to face. As a key member of the ChargePoint Customer Support team, this role will have direct influence in the future of ChargePoint’s Industrial Support engagements
What You Will Bring to ChargePoint
Strong technical (preferably electrical engineering) skills applicable to the EV charging industry.
Experience with high-power/high-output electrical design, deployment, and maintenance.
Ability to take high level concepts and develop into concrete plans that are applicable globally to industrial support customers.
Collaborates with executive leadership and direct reports to set performance objectives and goals.
Independent and goal-oriented in owning the customer experience for new department development
Drive external field vendors to ensure operational excellence with installation and maintenance of EV charging stations.
Lead and develop Industrial Support team.
Provide timely guidance, encouragement and coaching to direct reports to help strengthen specific knowledge/skill areas needed to achieve highest performance.
Plan, communicate, delegate and monitor work assignments/special projects concerning direct reports.
Respond to escalated issues and interacts with various groups, including Technology, Product Management, Program Management and Sales to resolve.
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure SLAs are met.
Requirements
Bachelor’s degree in an engineering, business, or technology related field or equivalent combination of education and experience.
5+ years’ experience in a customer support center environment with increasing responsibilities including management experience and leadership
5+ years’ experience (direct or indirect) with field services and tradesmen
Experience managing field labor partners using influence and contract terms within an energy sector organization.
Experience and insight to support large scale fleet customers
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Ability to multitask and prioritize projects to meet deadlines
Demonstrated ability to project manage international and cross-functional projects
Excellent verbal and written communication skills and strong interpersonal/communication skills
Travel up to 25%
Potential for 24x7 response based on case severity and customer needs.
ChargePoint operates the world’s largest and most open EV charging network. We also design, build, and support the technology that powers it. As our network grows, it makes driving an EV accessible to more and more people. Our mission is to get everyone behind the wheel of an EV and provide a place for them to charge wherever they go. Every day we add more drivers and businesses to our network, and driving an EV makes even more sense. And that’s what ChargePoint is all about: driving a better way™.
As we expand our business, support of our customers remains a key area of focus. Customer Service Representatives should be outgoing and customer oriented. They should naturally have a desire to learn new skills (including technical skills). Candidates must possess basic computer knowledge including the general use of the internet, email and web based applications via PC and mobile device; excellent written and verbal communications skills; and good problem solving abilities. Candidates should have a solid, verifiable work history which includes prior customer service experience. Call center experience is preferred, but not required.
Job Title: Driver Support Representative
Position Summary
Under general supervision, in an in-bound call center environment, ChargePoint Driver Support Representatives will provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. Support will be provided by clearly communicating solutions in a user-friendly, professional manner.
Duties and Responsibilities
Receive inbound calls from current and prospective customers needing real time assistance (e.g. Find a Station, Start Session, account creation, product inquiry)
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Interact with customers to provide education on consumer ChargePoint products and services
Perform basic account maintenance functions (e.g. password reset, address changes)
Assist customers with technical issues (e.g. Find a Station, mobile app login or settings, activate RFID cards)
Research required information using available resources
Follow standard processes and procedures
Stay current with product & program information, changes and updates
Identify and escalate priority issues per Client specifications
Duties performed in an inbound call center environment
Skill and Knowledge Qualifications
Language proficiency: English
Proper phone etiquette
Excellent written and verbal communication skills
Effective listening skills
Demonstrated proficiency in typing and grammar structure
Basic to intermediate computer knowledge, including use of the Internet and e-mail
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Willingness to co-operate with others and work to the greater good to enhance the overall customer experience
Multi-tasking capabilities
Competencies
Exemplary attendance and punctuality
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
Must be able to sit for long periods of time
Position requires use of headset/microphone
Education
High School Diploma or GED Required
College education desirable
Work Experiences
Verifiable work experience (6-12 months)
Customer service capacity (call handling not required)
Call center experience preferred
16 Feb, 2020
Full time
ChargePoint operates the world’s largest and most open EV charging network. We also design, build, and support the technology that powers it. As our network grows, it makes driving an EV accessible to more and more people. Our mission is to get everyone behind the wheel of an EV and provide a place for them to charge wherever they go. Every day we add more drivers and businesses to our network, and driving an EV makes even more sense. And that’s what ChargePoint is all about: driving a better way™.
As we expand our business, support of our customers remains a key area of focus. Customer Service Representatives should be outgoing and customer oriented. They should naturally have a desire to learn new skills (including technical skills). Candidates must possess basic computer knowledge including the general use of the internet, email and web based applications via PC and mobile device; excellent written and verbal communications skills; and good problem solving abilities. Candidates should have a solid, verifiable work history which includes prior customer service experience. Call center experience is preferred, but not required.
Job Title: Driver Support Representative
Position Summary
Under general supervision, in an in-bound call center environment, ChargePoint Driver Support Representatives will provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. Support will be provided by clearly communicating solutions in a user-friendly, professional manner.
Duties and Responsibilities
Receive inbound calls from current and prospective customers needing real time assistance (e.g. Find a Station, Start Session, account creation, product inquiry)
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Accurately process and record call transactions using a computer and designated tracking software
Organize ideas and communicate oral messages appropriate to listeners and situations
Interact with customers to provide education on consumer ChargePoint products and services
Perform basic account maintenance functions (e.g. password reset, address changes)
Assist customers with technical issues (e.g. Find a Station, mobile app login or settings, activate RFID cards)
Research required information using available resources
Follow standard processes and procedures
Stay current with product & program information, changes and updates
Identify and escalate priority issues per Client specifications
Duties performed in an inbound call center environment
Skill and Knowledge Qualifications
Language proficiency: English
Proper phone etiquette
Excellent written and verbal communication skills
Effective listening skills
Demonstrated proficiency in typing and grammar structure
Basic to intermediate computer knowledge, including use of the Internet and e-mail
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Willingness to co-operate with others and work to the greater good to enhance the overall customer experience
Multi-tasking capabilities
Competencies
Exemplary attendance and punctuality
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
Must be able to sit for long periods of time
Position requires use of headset/microphone
Education
High School Diploma or GED Required
College education desirable
Work Experiences
Verifiable work experience (6-12 months)
Customer service capacity (call handling not required)
Call center experience preferred
Scottsdale, AZ
About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is in the midst of a tipping point and becoming reality. ChargePoint is at the center of the e-mobility revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. Whether it's to ride, driver or deliver on electric fuel, we bring together people, vehicle fleets, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by more than half a billion dollars in funding from investors, including Quantum Energy Partners, GIC, Clearvision, Daimler Trucks & Buses, Daimler, Siemens, Linse Capital, American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and shaping a trillion-dollar market. Join the team that built the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Vice President, Customer Support
What You Will Be Doing
The Director of Service Program Management will oversee programs critical to the success of high-quality Customer Support, our ability to scale and/or initiatives that enhance or protect our reputation in the marketplace. The job requires exceptional communication and documentation skills and the ability to productively collaborate with our internal teams, vendors or customers to effect positive outcomes and on time deliverables. This position requires the ability to take initiative, research and solve problems, independently and in collaboration with other teams. Because many of these programs may involve high levels of expense or capital, the Director must be capable of managing costs and understanding contract deliverables and possess the ability to manage vendors (if applicable) to expected performance levels.
This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.
What You Will Bring to ChargePoint
Provide planning, leadership and tactical management for ChargePoint’s support programs
Achieve effective and ongoing communication with peers, employees and Executive leadership within ChargePoint and equally among our customers and partners.
Responsible for Customer Support programs/projects specific to corporate change initiatives that have significant impact on how the company does business.
Collaborates with Support management and internal company resources to set performance objectives and goals.
Responsible for ensuring successful completion of projects and program objectives.
Serves as primary contact to senior department managers for critical change initiatives.
Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control.
Ensures clearly defined responsibilities and accountabilities for key program/project roles.
Develop, maintain, and report on an overall integrated delivery plan.
Works closely with numerous business partners including technology, learning, contact center leaders and others on changes with people, process and technology
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure program objectives are met.
Requirements
Excellent project management skills, including the ability to prioritize work and meet deadlines.
Demonstrated experience in the development and management of Statements of Work, documenting deliverables, delivering or enforcing delivery to commitments
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
Leadership experience with small to mid-size teams.
Bachelor’s degree in a business or technology related field or equivalent combination of education and experience.
5+ years’ experience in a Support environment with increasing responsibilities including supervision experience.
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Excellent communication, leadership, problem solving and analytical skills
Experience working in a team-oriented, collaborative environment
Ability to multitask and prioritize projects to meet deadlines
Excellent verbal and written communication skills
Strong interpersonal/communication skills
Ability to travel (domestic & international), up to 20%
Preferred
Experience with integrating various business applications and/or develop process automation.
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity,
16 Feb, 2020
Full time
Scottsdale, AZ
About Us
With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is in the midst of a tipping point and becoming reality. ChargePoint is at the center of the e-mobility revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. Whether it's to ride, driver or deliver on electric fuel, we bring together people, vehicle fleets, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by more than half a billion dollars in funding from investors, including Quantum Energy Partners, GIC, Clearvision, Daimler Trucks & Buses, Daimler, Siemens, Linse Capital, American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and shaping a trillion-dollar market. Join the team that built the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Vice President, Customer Support
What You Will Be Doing
The Director of Service Program Management will oversee programs critical to the success of high-quality Customer Support, our ability to scale and/or initiatives that enhance or protect our reputation in the marketplace. The job requires exceptional communication and documentation skills and the ability to productively collaborate with our internal teams, vendors or customers to effect positive outcomes and on time deliverables. This position requires the ability to take initiative, research and solve problems, independently and in collaboration with other teams. Because many of these programs may involve high levels of expense or capital, the Director must be capable of managing costs and understanding contract deliverables and possess the ability to manage vendors (if applicable) to expected performance levels.
This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.
What You Will Bring to ChargePoint
Provide planning, leadership and tactical management for ChargePoint’s support programs
Achieve effective and ongoing communication with peers, employees and Executive leadership within ChargePoint and equally among our customers and partners.
Responsible for Customer Support programs/projects specific to corporate change initiatives that have significant impact on how the company does business.
Collaborates with Support management and internal company resources to set performance objectives and goals.
Responsible for ensuring successful completion of projects and program objectives.
Serves as primary contact to senior department managers for critical change initiatives.
Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control.
Ensures clearly defined responsibilities and accountabilities for key program/project roles.
Develop, maintain, and report on an overall integrated delivery plan.
Works closely with numerous business partners including technology, learning, contact center leaders and others on changes with people, process and technology
Develop daily, weekly and monthly status reports for management and put processes into place that will ensure program objectives are met.
Requirements
Excellent project management skills, including the ability to prioritize work and meet deadlines.
Demonstrated experience in the development and management of Statements of Work, documenting deliverables, delivering or enforcing delivery to commitments
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
Leadership experience with small to mid-size teams.
Bachelor’s degree in a business or technology related field or equivalent combination of education and experience.
5+ years’ experience in a Support environment with increasing responsibilities including supervision experience.
Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM and case management systems.
Excellent communication, leadership, problem solving and analytical skills
Experience working in a team-oriented, collaborative environment
Ability to multitask and prioritize projects to meet deadlines
Excellent verbal and written communication skills
Strong interpersonal/communication skills
Ability to travel (domestic & international), up to 20%
Preferred
Experience with integrating various business applications and/or develop process automation.
Experience in heavy industrial equipment and/or power electronics industries preferred.
Positive attitude who likes to make the work place fun, and sees all problems as opportunities and comes up with solutions that are outside of the box.
Person who is never satisfied by the status quo and continually understand new tools and trends that impact their space.
Able to prioritize multiple demands and understand when to take necessary risks for appropriate rewards.
Location
Scottsdale, AZ
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity,
