WegoWise by AppFolio

What we're looking for: WegoWise by AppFolio is looking for an Inside Sales Representative to help us sell to new customers and markets. Inside Sales Representatives apply their consultative sales skills to help WegoWise expand our customer base. Our Inside Sales Representatives have a meaningful impact on the growth of our business, and contribute to our mission of improving the environmental sustainability of buildings. The right candidate will be a self-starter, independent thinker, passionate about sales, and motivated to work for a mission-driven organization. Responsibilities: Inside Sales Reps develop a pipeline of opportunities and manage the sales process from first contact through contract execution. This includes: Identifying and qualifying opportunities in their market Performing pro-active outreach, following up on inbound inquiries, and serving as primary point of contact with potential customers throughout the sales cycle Assessing each potential customer’s needs and goals, demonstrating our software, and communicating a clear value proposition Preparing compelling proposals and finalizing new contracts Occasional travel to in-person meetings and industry conferences Primary success metrics are new sales, retention of existing revenue, and contract expansion. Inside Sales Reps coordinate with Customer Success Managers to maximize customer lifetime value. This role reports to the Inside Sales Manager and collaborates closely with all departments, including Customer Success, Product, Marketing and Engineering. The sales team is itself a collaborative team that cares about, supports, and learns from each other. The right candidate will be a self-starter, independent thinker, passionate about sales, and motivated to work for a mission-driven organization. Skills and Knowledge: Bachelor’s degree 2+ years sales experience with a proven track record of exceeding goals Experience selling to the real estate and/or energy management sectors Experience in SaaS, a startup, and/or a company focused on data/analytics Intermediate to expert skills in Microsoft Suite, Salesforce and/or other CRM platforms A constant and self-imposed drive to exceed goals Well-organized and able to manage and prioritize multiple accounts and assignments simultaneously Adapt well to frequently changing systems and workloads, creative and flexible, and can thrive in a fast-paced environment Excellent written and verbal communication skills Commitment to WegoWise’s vision, mission, and values Location: Boston (HQ)   Who we are: WegoWise by AppFolio is a mission-driven for-profit company, striving to reduce energy and water use in buildings. Buildings represent 40% of all US-based energy use. WegoWise provides utility benchmarking and building retrofit measurement & verification services, building performance monitoring, sustainability compliance reporting, and analytics that provide useful, actionable information to make more informed operational and long term real estate investment decisions. Our mission is to catalyze environmental, social and economic sustainability in the built environment. Our Culture WegoWise is a progressive company with strong values that align with our business goals. We care deeply about the growth and happiness of every member of our team. We believe that people work best when they are given a flexible but supportive work environment and thus strongly encourage creativity and new ideas from all employees. Joining WegoWise means becoming part of a culture that values each individual’s opinions. Why WegoWise by AppFolio? Competitive Compensation Medical, Dental, Vision, and a 401k Match Amazing company culture: focus on a complete lifestyle Recharge: 20 Days PTO + 9 Paid Holidays Built to last: Grow your career in an innovative, public company Make an impact: your work plays a key role in transforming our customers’ businesses Love your team members: co-workers are often friends too Offices stocked with healthy snacks, games, and goodies A commitment to health/wellness including onsite fitness classes Give back to your team and your community

WegoWise by AppFolio is looking for a Benchmarking Specialist to manage the execution of the WegoWise compliance reporting service. This role ensures accurate and on time submission of annual city, state, housing finance agency and other organizations’ energy reporting so clients remain in compliance. The energy-reporting requirement is expanding in areas across the country and compliance, as a main value add to the WegoWise platform, is a crucial role to customer satisfaction. This role reports to the Senior Manager of CS, is a member of the CS team, and collaborates closely with all departments, including Sales, Product and Marketing. The right candidate will be detail-oriented, organized, and motivated to work for a mission-driven organization. The Benchmarking Specialist also serves as the internal subject matter expert on city and state compliance ordinance requirements and deadlines. What You'll Do: Be responsible for end-to-end management of the compliance benchmarking process that includes: Populating of ENERGY STAR’s Portfolio Manager with annual utility data and perform quality assessment to ensure accuracy. Coordination with participating utility companies to execute and organize utility data requests Communication with clients on submission requirements, status and data requests Performing data quality assessments to ensure accurate reporting Submit benchmarking reports and track report submissions to comply with annual deadlines Managing relationships with partner organizations and energy service providers Supporting Customer Success Managers with compliance related requests and questions Identify ways to improve processes and reports; communicate resource needs effectively to improve team productivity Who We are Looking for:  Bachelor’s degree 2-4 years of professional experience working in a reporting or data management role Experience with Portfolio Manager, energy reporting or a company focused on data/analytics Interest in energy efficiency, real estate, mortgage lending, utility or building management, sustainability, power sectors, a plus Solid problem-solving and analytical skills with strong attention to detail Advanced Microsoft Excel skills and intermediate Microsoft Suite skills, technical aptitude and ability to learn web applications and software platforms Well-organized and able to manage and prioritize numerous accounts and assignments simultaneously Strong time management to complete large amount of reports by strict deadlines Adapt well to frequently changing systems and workloads, creative and flexible, and can thrive in a fast-paced environment Excellent written and verbal communication skills, especially able to be persistent in obtaining data and information from clients and/or utilities A constant and self-imposed drive to exceed goals Commitment to WegoWise’s vision, mission, and values Be a nice person Location: Boston HQ Who We Are:  Over ten years ago, we launched AppFolio   (NASDAQ: APPF)   to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries.  At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus. With offices in Santa Barbara, Dallas, Boston, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day. WegoWise by AppFolio is a mission-driven for-profit company, striving to reduce energy and water use in buildings. Buildings represent 40% of all US-based energy use. WegoWise provides utility benchmarking and building retrofit measurement & verification services, building performance monitoring, sustainability compliance reporting, and analytics that provide useful, actionable information to make more informed operational and long term real estate investment decisions. Our mission is to catalyze environmental, social and economic sustainability in the built environment. To learn more about AppFolio and our company values check out our profile on   The Muse ! Why AppFolio? Competitive Compensation 401k Match Amazing company culture: focus on a complete lifestyle Built to last: Grow your career in an innovative, public company Make an impact: your work plays a key role in transforming our customers’ businesses Love your team members: co-workers are often friends too Offices stocked with healthy snacks, games, and goodies A commitment to health/wellness including onsite fitness classes Give back to your team and your community

What We're Looking For: WegoWise by AppFolio is looking for a Customer Success (CS) Manager to ensure customer satisfaction for our growing customer base. This role ensures customer satisfaction by engaging post-contract closing and throughout the duration of the subscription period with onboarding, data analysis, technical support, product training and additional processes. CS Managers maximize customer lifetime value and perform proactive outreach to existing customers throughout the duration of the subscription period. Primary success metrics are retention of existing revenue, contract expansion, and platform utilization. This role reports to the Senior Manager of CS, is a member of the CS team, and collaborates closely with all departments, including Sales, Product, Marketing, and Engineering.  Within WegoWise, CS Managers represent the voice of the customer, identifying and quantifying the key factors for their success and working to integrate customer needs into current and future WegoWise product offerings.   What You'll Do: Proactively manage a portfolio of assigned accounts so that customers achieve their business objectives for purchasing WegoWise’s platform Manage the renewal process, collaborating with Sales and Marketing to identify customer expansion opportunities Effectively onboard customer building and utility information into WegoWise’s platform Conduct regular consultative calls to increase platform utilization and customer satisfaction Perform customer training for multiple stakeholders* via GoToMeeting Manage opportunity tracking and reporting in Salesforce for stage tracking and internal revenue reporting Build and maintain key relationships across customer organizations, including C-Suite, asset managers, financial analysts, underwriters, sustainability professionals, and consultants Monitor insights within customer accounts and identify opportunities to drive deeper engagement in customer efficiency and reporting goals Showcase customer success and develop customer advocates for WegoWise market development Effectively and quickly solve ad hoc customer issues, requests, and questions Assist with special projects when applicable to skills and bandwidth Provide continuous customer feedback to Product, Marketing, and Engineering Adopt and contribute to best practices and process improvements when applicable Please note, the job may include some travel for in-person training or onboarding What You'll Need to Know:  Bachelor’s degree 2-4 years of professional experience working in a customer-facing role Experience in a startup or a company focused on data/analytics Interest in energy efficiency, real estate, mortgage lending, utility or building management, sustainability, power sectors, a plus Strong problem-solving and analytical skills. Technical aptitude and ability to learn web applications and software platforms Intermediate to expert skills in Microsoft Suite, Salesforce and/or other CRM platforms A constant and self-imposed drive to exceed goals Well-organized and able to manage and prioritize multiple accounts and assignments simultaneously Adapt well to frequently changing systems and workloads, creative and flexible, and can thrive in a fast-paced environment Excellent written and verbal communication skills Commitment to our vision, mission, and values Location: Boston, MA Who We Are:  Over ten years ago, we launched AppFolio   (NASDAQ: APPF)   to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries.  At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus. With offices in Santa Barbara, Dallas, Boston, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day. WegoWise by AppFolio is a mission-driven for-profit company, striving to reduce energy and water use in buildings. Buildings represent 40% of all US-based energy use. WegoWise provides utility benchmarking and building retrofit measurement & verification services, building performance monitoring, sustainability compliance reporting, and analytics that provide useful, actionable information to make more informed operational and long term real estate investment decisions. Our mission is to catalyze environmental, social and economic sustainability in the built environment. To learn more about AppFolio and our company values check out our profile on   The Muse ! Why AppFolio? Competitive Compensation Medical, Dental, Vision, and a 401k Match Amazing company culture: focus on a complete lifestyle Recharge: 20 Days PTO + 9 Paid Holidays Built to last: Grow your career in an innovative, public company Make an impact: your work plays a key role in transforming our customers’ businesses Love your team members: co-workers are often friends too Offices stocked with healthy snacks, games, and goodies A commitment to health/wellness including onsite fitness classes Give back to your team and your community