Associate Ombuds

Louisiana State University and Agricultural and Mechanical College
Baltimore, MD
United States
Job Description

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Job Posting Title:

Associate Ombuds


Position Type:

Professional / Unclassified



LSUAM GC - Ombudsperson (Michael Richard Brochu (00075167))


Work Location:

William B. Hatcher Hall


Pay Grade:



Job Description:

The LSU Ombuds Office, in adherence to the International Ombuds Association Standards of Practice and Code of Ethics, is a confidential, impartial, independent and informal process for faculty, staff, administration, and students to seek assistance and guidance to resolve barriers to productivity and to increase the quality of their experience at LSU. The University Ombuds Office encourages fairness and equity through issue resolution, communication and outreach, and systemic change and issue prevention identification. Through its mission, the Ombuds Office helps further LSU’s commitment to pursuing educational excellence.

Position Summary:

In support of the University Ombuds, the Associate Ombuds provides direct services and referrals to help prevent, identify, manage, and/or resolve workplace conflict. Guides individuals to mediation, facilitation, and negotiation while honoring the critical elements of an ombuds practice. The Associate Ombuds routinely handles sensitive and confidential information, emotionally charged and complex situations, and independently exercises considerable judgment.

The University Ombuds Office serves all LSU campuses. The Associate Ombuds will have primary responsibility for the Health Science Centers located in New Orleans and Shreveport.


  • Provides impartial and confidential consultation to students, faculty and staff who have a concern related to a personal grievance regarding an alleged violation, misinterpretation or improper application of University policies and procedures, or alleged improper treatment.
  • Provides ombuds services to faculty, employees and students within the Standards of Practice and Code of Ethics provided by the International Ombuds Association.
  • Acts as liaison between individuals or groups and the campus administration by serving as a consultant, facilitator, and informal mediator. Identifies core issues and causes for conflict and recommends appropriate action steps toward problem resolution.
  • Consults with campus departments, Deans, Chancellors, and academic units to understand and resolve complex problems through informal discussion; develops cooperative strategies to de-escalate, mitigate, and prevent future conflicts.
  • Identifies and mitigates potential situations of discrimination and bias, sexual misconduct/Title IX, harassment/hostile work environment, or retaliation by referring inquirers to appropriate formal pathways, such as Human Resources, Office of Civil Rights, Title IX, Ethics, Internal Audit, ADA, Student Affairs, and Compliance, who are able to formally investigate and address these matters of concern.
  • Develops and maintains ongoing relationships with all campus constituencies to promote the value and process of conflict resolution.
  • Works collaboratively with other campus personnel with conflict resolution interests and responsibilities.
  • Identify systemic concerns about University policies, procedures, and programs, and make recommendations for review of policies or procedures to appropriate administrative offices.
  • Maintain general statistical data for the Ombuds Office.
  • The Associate Ombuds reports to the University Ombudsperson, and other duties may be assigned by the University Ombuds, as appropriate.

Required Qualifications:

  • Bachelor’s degree in human resources, paralegal studies, social work, psychology, or other related fields.
  • Five years of relevant employee relations, conflict resolution and /or mediation, or legal experience; or Master’s degree with three years of relevant experience; or Juris Doctorate with three years of relevant experience..
  • International Ombuds Association certification as a Certified Organizational Ombuds Practitioner® (CO-OP®) or willingness to obtain same within two years of hire as Associate Ombuds.
  • Effective communication, organization, problem-solving, conflict resolution and mediation skills.
  • Demonstrated knowledge of, or willingness to learn, and adhere to, the International Ombuds Association Standards of Practice and Code of Ethics, University policies and procedures, and principles and techniques for shuttle diplomacy and informal mediations.
  • Demonstrated ability to identify and understand liability and risk issues of a large, complex organization, including sexual harassment/hostile work environment, ADA, FMLA, Title IX, retaliation, bullying, whistleblower laws and policies, discrimination, ethics, and other compliance-related issues.

Preferred Qualifications:

  • Juris Doctor from an accredited ABA law school preferred
  • IOA Foundations of the Organizational Ombuds Course completion certificate


Works flexible hours to offer employees, who work night shift or who are unable to take time away from their regular work schedule, a convenient time and confidential space to meet with the Ombuds Office. Travel to Shreveport and New Orleans, including overnight travel, is required.

Additional Information:

The Ombuds Office is a LSU designated confidential space, and, as such, the Associate Ombudsperson is NOT a mandatory reporter under LSU policies including, but not limited to PM 73; Titles II, VI, VII, IX; and PM 55.


Additional Job Description:

Special Instructions:

Include cover letter when applying.


Posting Date:

September 13, 2023


Closing Date (Open Until Filled if No Date Specified):


Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.


Essential Position (Y/N):


LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (


HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email  For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.