Clinical Service Representative - MA - Farmington Hills

Farmington Hills, MI 48336
United States
Job Description

• Prepare patient(s) for and assist with examination and/or treatment

• Perform triage and obtain vital signs

• Obtain and timely and accurately document patient history in Electronic Medical Record (EMR)

• Collect and maintain all patient and business documents while always maintaining confidentiality

• Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs

• Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal) 

• Start an IV, place a catheter and perform splinting when needed/directed

• Perform various other clinical, aseptic and/or basic laboratory procedures

• Document within Electronic Medical Record (EMR) all medical interventions timely and accurately

• Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/or abiding by the systems and/or protocols set forth by WellStreet  

• Understand and enforce standard health care regulatory requirements

• Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers

• Always ensure HIPAA and OSHA compliance

• Perform office procedures including all general administrative duties; ability to operate all office medical equipment

•  Required to travel to various locations as needed based on staffing and volume

•  Other duties as assigned



A qualified candidate for this role must possess one (1) of the following:

• Successful completion of a MA, LPN, EMT, RN or X-Ray Technology program from an accredited institution OR

• Two years of relevant healthcare experience; urgent care or emergency department OR

• Possess a Medical Assistant Certification (CMA, RMA, CCMA etc.)

• We are willing to train new, stellar graduates!

• Must be proficient in venipuncture and injections.

• Must have knowledge of clinical procedures, medical anatomy, and physiology.



• Required to work 12 hours shifts, weekends and holidays

• Required to sit, walk, reach with hands and arms throughout workday

• Finger dexterity and hand coordination required 

• Occasionally required to lift moderate weight (20-40 pounds)

• Specific vision abilities required including close vision, distance vision, and ability to adjust or focus