Coordinator of Student Advocacy & Accountability

Louisiana State University and Agricultural and Mechanical College
Union, MD
United States
Category
Job Description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title:

Coordinator of Student Advocacy & Accountability

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - SA - ODS - Student Advocacy and Accountability (Dr. Jonathan B Sanders (00001554))

   

Work Location:

0462 LSU Student Union

   

Pay Grade:

Professional Hourly

   

Job Description:

The Coordinator for Student Advocacy & Accountability is a professional hourly (non-exempt) position paid on a biweekly basis. This position will be eligible for overtime upon administrative/supervisor approval.


The Coordinator for Student Advocacy & Accountability (SAA) reports to the Associate Dean of Students and Director and assists in the day-to-day operations of the department. Serving as the first point of contact for the department, the Coordinator is also responsible for the management of sanction compliance, disciplinary records, student grievances, SAA website maintenance, and supervision of student workers. The Coordinator also assists with financial transactions for the department and other duties as assigned by leadership in the department.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

  • Manages the day-to-day operations and customer service of SAA including student disciplinary records, sanction compliance, and university registration holds.
  • Manage student grievances by directing the student to the appropriate process or department to address the grievance.
  • Assists departmental leadership with project management.
  • Works collaboratively across campus and community partners to support students.
  • Oversees website management and online resources for SAA.

OPPORTUNITIES FOR LEADERSHIP:

Developing a comprehensive student engagement and education program

The Coordinator will lead efforts to develop and implement a comprehensive student engagement and education program aimed at promoting responsible behavior and support for students.

Cultivate strategic relationships
LSU is a highly relational place. The Coordinator will cultivate strategic and mutually beneficial relationships with staff, faculty, and other partners across campus. In strengthening these relationships, there is an opportunity to improve communication and the overall work environment to support students.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who actively builds authentic and positive relationships with students, staff and faculty.

Has a genuine positive regard for all persons including coworkers, faculty, staff, and students and is able to develop sustainable partnerships to best support the LSU campus community.

Is able to answer the same question multiple times with a smile.

Has a track record of strong problem-solving skills and is solution oriented to meet student’s needs at all times even when it requires creativity or challenging the status-quo.

Is comfortable in a fast-paced work environment where responsibilities are consistent but the challenges faced are ever-changing.

Effective communicator, who has a genuine sense of respect and appreciation for the diverse community we serve.

Is able to plan, organize, and coordinate multiple projects simultaneously. 

Shows dedication to high quality work, professionalism, and consistency in job performance.

Desire to focus on continual improvement where student needs are at the forefront of their everyday thinking and actions are aligned with institutional and divisional objectives. 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.


RESPONSIBILITIES:

Administrative Support (60%): Responsible for day-to-day operations for SAA through administrative management, to include, but not limited to, exceptional customer service, catering to both in-person visitors and efficient management of departmental phone and email communication, financial transactions, scheduling, departmental correspondence, website management, student workers, disciplinary records, and sanction compliance. Works closely with the SAA conduct database (Maxient), and generates statistical reports necessary to document the impact of the department. Hires, supervises, and trains student workers.

Direct Student Support (20%):  Assist students on care and conduct cases by providing frontline advocacy and support. Translates department efforts, initiatives, and goals to students through interactions at programs, services, events, presentations, and experiences. Responsible for case management of student grievances.

Quality Control (15%): Ensures every aspect of administrative and financial outputs including administrative tasks, implementation, and overall processes exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase the level of all services, events, programs, and experiences in SAA for continuous improvement every academic year.

Others Duties As Assigned (5%): Other duties as assigned by the Associate Dean and Director of SAA. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, or other special projects etc.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree from an accredited institution of higher education

DESIRED QUALIFICATIONS:

  • 1 or more years of experience in higher education, or closely related setting

SPECIAL REQUIREMENTS/EXPECTATIONS:

Ability and willingness to work some evening and weekend hours.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students, or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by October 27th, 2023.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications.  An offer of employment is contingent on a satisfactory pre-employment background check.

   

Additional Job Description:

Special Instructions:

Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Jonathan Sanders at 225-578-4307.

   

Posting Date:

October 10, 2023

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

   

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

   

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.  For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.