Deli Lead

Froehlich’s
Three Oaks, MI
United States
Category
Job Description


DELI LEAD


Who we are:


Froehlichs is a BIG operation and the Deli is just one stop in our multi-departmental campus. The Deli includes sandwiches, smoothies, and a grab and go cooler/freezer with fresh sides, entrees, desserts, soups and more. The Deli started at our original location across the street and is now located in the heart of the Kitchen and Pantry. The Deli was a key factor of getting us through the Covid pandemic and still plays a big role in our operations today. Our goal at the Deli is to provide excellent service to contribute to the overall customer experience and provide delicious bites to eat served in a quick service manner.


At Froehlichs we use the different departments strategically to move food and merchandise, this aids in maintaining fresh ingredients and in making all of our products available to guests no matter where they are. The Deli lead plays a vital role in the success of rotating food and products. The Deli lead also must be a key player in providing excellent customer service.





GENERAL:


Deli leads are responsible for overseeing, preparing, wrapping, weighing, pricing, and merchandising the store's deli products and prepackaged foods for display cases. Deli products may include deli meats, cheeses, salads, soups, and sandwiches as well as prepackaged foods for display cases. Deli leads will inform customers about our deli products and services and help increase sales by handing out food samples and by recommending additional items to customers. Leads are responsible for assuring the quality and freshness of product, following all food safety and sanitation procedures, and assisting other members of the retail team as needed to ensure excellent customer service. In addition, they must be able to perform all duties on the point of sales system. ServSafe certification is a plus.


Deli leads are responsible for the Deli crew. This includes but is not limited to recognizing when we are over staffed and sending people home, training, and guidance in proper time utilization. Deli leads also oversee the rotation of food to guarantee freshness while also cutting down waste.


Deli Leads provide fast, friendly, and accurate check out services for our customers using a computerized cash register system. Deli Leads will bag their customers' orders and help shoppers find items in the store. They also assist in the cleaning and dusting of the general merchandise and surrounding areas. Excellent customer service skills are a requirement of the job, and a friendly, outgoing personality is important. Accuracy and basic math skills are essential.




DUTIES:


Providing excellent customer service, including greeting customers and responding to questions


Maintaining Froehlich's high standards for product freshness and sanitation


Dynamically selling products by providing customers with information needed to make product-related decisions


Selecting and packaging products ordered by customers


Labeling and packaging, filling, maintaining and rotating products and displays


Preparing special orders and party trays


Operating cash registers, panini grill, toaster oven, microwave, cutting tools, scale and other Deli equipment


Assisting in other duties, as assigned




QUALIFICATIONS:



Must be able to frequently lift 25 pounds and occasionally lift up to 60 pounds.


Must be able to read, write and perform simple math problems.


Must be able to interpret, understand and follow instructions, and solve problems


Preferred: The preferred qualifications are as follows:


High school education preferred or equivalent combination of education and experience.


Servsafe certification a plus


Able to work well with other team members


Pay: $16 per hour

Employer