The Spirit of the Position:
The Events Assistant Manager is responsible for overseeing parking operations and staff during events. Additionally, they will interface with and provide excellent customer service to all customers and employees. The Assistant Event Manager reports to the Event Manager.
Principal Job Duties:
Responsible for assisting Event Manager with financial, operational, safety and service-related success at the event venue.
Managing, planning, scheduling, training, and directing the activities of the Shift Leads and front-line staff.
Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
Lead, train, support, and communicate with front-line event staff.
Ensure that event staff under your supervision understand all SOPs pertaining to their duties and provide refresher training as necessary.
Direct traffic within parking facilities.
Communicate with event management and traffic control during the event, as well as before and after the event if necessary.
Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
Handle and safeguard cash before, during, and after select events, as required.
Work independently, and, at times, unsupervised.
Provide excellent customer service to clients, customers, and employees.
Additional duties as assigned.
Bachelor's degree or equivalent experience required.
Must have a valid driver's license.
Parking industry experience is preferred but not required.
Previous experience in customer relations.
Excellent team-building and interpersonal skills.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Ability to communicate professionally and effectively with diverse cultures.
Thrive in fast-paced, multi-faceted work environment.
Must be able to work unsupervised.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement and contribute to value-added services/developments.
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability to bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements - heat, wind, snow, rain, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking participates in E-Verify.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.