CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Field Service Manager will provide hands-on support to Dealer Service Staff at key dealership locations across the dedicated territory. We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the heavy equipment and agriculture industry.

The ideal location for this person will be in Virginia or Eastern Tennessee.

• Partner with dealers and region team to drive best practice behaviors related to Service capability
• Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
• Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
• Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
• Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
• Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
• Assist dealers with warranty and out of warranty concerns
• Coordinate and supervise financial support dollars for assigned territory
• Ensure Dealer Product Improvement Programs (PIP’s) are completed
• Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
• Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
• Support Corporate and Dealer product support events and farm shows

• Bachelor’s Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
• Associates Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
• HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience 
• Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
• Ability to travel about 75%

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information! 

The salary range for this position is $76,000 and $109,000 annually, and the role is eligible for a company vehicle. (Actual salary offered will vary and will be based on various factors, such as skill, experience and qualification for the role.)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.