Grain Scale Customer Solutions Specialist

Fall River, WI 53932
United States
Job Description


ALCIVIA is growing and looking to add a full-time Grain Scale Customer Solutions Specialist at our Fall River location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

Pay Type: Hourly, bi-weekly.

Work Location: N3220 Seier Road, Fall River, WI 53932

Work Schedule: 40 hours per week, with available overtime.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

  • Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
  • 401K company match up to 6% and 100% vested day one.
  • Parental Paid Leave. 
  • Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
  • 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
  • Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
  • Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at

Company Video:

Essential Responsibilities:

The Grain Scale Customer Solutions Specialist primary function is to move grain loads through the scale in a timely manner for inbound and outbound loads. This includes sampling, grading, and generating scale tickets. You are responsible for providing effective customer support for all internal and external customers by using excellent, in-dept knowledge of ALCIVIA products and services as well as communicating effectively with team members throughout ALCIVIA.

  • Operating the grain elevator scale
  • Weigh grain on all inbound and outbound loads and issue scale tickets
  • Weigh trucks other than grain as deemed necessary for location
  • Accurately grade grain and apply discounts for moisture, foreign material, damage, vomitoxin and other discounts as necessary
  • Provide high level of Customer Service by being courteous, helpful, and knowledgeable
  • Successfully and quickly answer customer questions
  • Answer telephone promptly and direct calls as needed
  • Notify management regarding important service issues or customer concerns
  • Partner with originators to exceed customer expectations
  • Support cross-divisional collaboration whenever possible
  • Maintaining a safe and clean work environment
  • Understanding and adhering to all safety rules
  • Help in other areas of the business as bandwidth allows
  • May be assigned other departmental tasks when it is not harvest season
  • Other duties as assigned


Required Skills & Qualifications:

  • Associate degree preferred or equivalent experience
  • Customer service experience required
  • Proficient computer experience
  • Agriculture knowledge is preferred
  • Ability to work overtime, weekends and holidays with advance notice
  • Comfortable with numbers and office procedures
  • Ability to multitask and work in a fast-paced environment
  • Excellent verbal communication skills
  • Service focused mindset
  • Work well independently and within a team
  • Open to continuous learning and improvement opportunities
  • Support operations at times
  • Safety first mindset

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at

ALCIVIA Locations:


United States