Housekeeping Supervisor – Hilton Asheville Biltmore Park

Biltmore Farms
Asheville, NC
United States
Job Description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Housekeeping team?

  • $17.00/hour starting pay!

  • Outstanding medical, dental, and vision benefits coverage!

  • Fun wellness program with annual bonus of up to $600!

  • 401K retirement plan with employer matching program!

  • Hilton brand hotel discounts for you, your family, and your friends!

  • YMCA membership monthly discount!

  • Vacation, sick leave, and paid holidays!

  • Parental leave with up to 6 weeks available for birth, adoption, and fostering!

  • Friendly and supportive work environments!

  • Incredible employee learning and growth opportunities!

  • Exciting employee events and activities!

Do you appreciate the simple pleasures in life? Small touches that enrich daily life like the blissful feeling of slipping into a bed with freshly cleaned sheets. Our Housekeeping team passes along those simple pleasures to uplift each guest, every day. Can you picture yourself at Biltmore Farms Hotels as a Housekeeping Supervisor? We can!

Essential Elements

Duties and Responsibilities

  • Makes up morning work assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards.

  • Supervises the activities of Room Attendants, Laundry, and Porters engaged in all types of the hotel cleaning operation. Maintains company productivity standards.

  • Assist with interviewing candidates. Assist with training, assigning and scheduling Housekeeping employees.

  • Checks quality of work performed and makes appropriate corrections and changes as necessary.

  • Handles guest complaints concerning housekeeping service or refers problem to Housekeeping Manager for adjustment.

  • Supervises the testing of new products for the Housekeeping department.

  • Notifies and coordinates with maintenance any needed repairs.

  • Inspects rooms for needed repairs, such as, wallpaper and painting needs, etc.

  • Helps guest and associates in every way possible when called upon and does it willingly and pleasantly.

  • Ensure proper operation of lost and found.

  • Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.

  • Reports and delivers valuable items to the Housekeeping Manager's office as early as possible after a guest has checked out.

  • Schedule and maintain a successful cleaning program.

Education & Experience:

Two-year degree in Hospitality/Hotel Management preferred. Two or more years of hotel supervisor experience preferred. Must have extensive knowledge of hotel housekeeping and cleaning techniques.


Must be capable of lifting up to 35 pounds. Must be capable of constant walking, lifting, bending and pushing and walking up and down stairs. Must be able to work with cleaning products on a regular basis.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener ms informacion.