IT Desktop Support Specialist

Job Posted 8/23/2023
Addison, IL 60101
United States
Category Software Jobs
Job Description

IT Desktop Support Specialist

Req No.



Information Technology




Regular Full-Time

Union or Non-Union





Altorfer Industries Inc.

Working Hours/Days

8:00 am to 5:00 pm Monday – Friday. Saturdays as needed and on-call.



Altorfer is currently seeking a Desktop Support Specialist that will be responsible for resolving user issues, documentation, computer deployment, hardware, software and networking issues.



Basic Duties

  • Working together with other Helpdesk staff, diagnosing and resolving computer problems and requests from users in a timely manner
  • Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets
  • Other duties as assigned


  • Bachelor’s degree in Computer Science or related course of study
  • 1-3 years of proven experience, industry certifications or degrees will be considered in lieu of experience.
  • Certifications are a Plus (A+, MCP…)
  • Strong knowledge of Microsoft Office/O365 and Windows operating systems
  • Strong troubleshooting skills
  • Experience with deploying desktop images and the setup of new computers
  • Strong organization skills and ability to manage a constantly changing workload
  • Excellent verbal and written English language skills
  • Proven customer service skills
  • Good interpersonal skills, an ability to work with others and working with a team approach
  • Positive and friendly attitude
  • Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).


Physical Requirements/Working Conditions


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 



Why Work for Altorfer? 


At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 


United States