IT Services - Infrastructure Support Specialist

J M PERRY INSTITUTE OF TRADES INDUSTRIES & AGRICULTURE
Yakima, WA 98903
United States
Category
Job Description

Job Details

Main Campus - Yakima, WA
$24.00 - $26.00 Hourly

Description

INFRASTRUCTURE SUPPORT SPECIALIST

INFORMATION TECHNOLOGY SERVICES


               


Under the direction of the Vice President of Information Technology, the Infrastructure Support Specialist will perform a variety of tasks to support the technology needs of the campus, staff, faculty, and students.


 


The Infrastructure Support Specialist will assist in the installation, maintenance, and troubleshooting of network equipment and help support the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Client Support Desk.


 


WORKING CONDITIONS:


Duties are performed in a campus setting.  Working effectively and collaboratively in a team environment is a must.


 



 


WAGE RANGE:  $24.00 - $26.00 per hour


 


We offer a competitive compensation and benefits package.  Perry Technical Institute pays 100% of employees’ medical, dental and vision premiums and 50% for qualified dependents.  The benefits package also includes participation in a 401(k) with a 4% match and profit-sharing opportunity, flexible spending plan and an employee assistance plan.  Employees accrue paid time off (accrue 5 hours per pay period; increases over time up to a max of 6 weeks per year), a 30-minute paid lunch break, 12 paid holidays, and 4-day work weeks.


 


MINIMUM QUALIFICATIONS



  • Associate degree or certificate of completion from an accredited career college; or a combination of education and equivalent experience.

  • Must have a valid driver’s license and an acceptable driving record.

  • Must be willing to consent to a drug test.


 


PREFERRED QUALIFICATIONS:



  • CompTIA A+ Certification.

  • Cisco CCENT Certification.

  • Experience working with Business Telephone Systems.

  • Experience installing and maintaining cable infrastructures.


 


ESSENTIAL JOB FUNCTIONS:                       



  • Communication both verbally and in writing with staff, faculty, students, and individuals inside and outside the school.

  • Have good attendance and the ability to work well with others.

  • Installation/configuration/management of the following systems:

    • IP Camera Surveillance System, Attendance Time Clock System, Security Alarm System, Fire Alarm System, Business Telephone Systems, Intercom Paging System, Campus Wireless System.



  • Run diagnostic programs to resolve problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Pull network infrastructure cable (Fiber optic, CAT6, etc.)

  • Install/terminate copper and fiber optic modules.

  • Provide physical maintenance for work areas (Cable management, Cleaning computers and keyboards, etc.).

  • Provide technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware.

  • Respond to tickets either in person, over the phone, or via email. Document steps taken to resolve client support tickets. Follow up with customers to ensure issue has been resolved.

  • Install, modify, and repair computer hardware, software, and peripherals.

  • Exemplify excellent customer service when working with staff, faculty, students and guests.

  • Show courtesy, friendliness, helpfulness and respect.

  • Must maintain information and user confidentiality.

  • Demonstrate an attention to detail and good follow-through.

  • Serve as backup to other positions within the IT Services department.

  • Other duties as assigned.


 


PHYSICAL REQUIREMENTS:







  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 75 pounds.