IT Support Specialist (48974)

Job Posted 8/23/2023
BWX Technologies
Baltimore, MD
United States
Job Description


At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Virginia, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental remediation, nuclear medicine and space exploration. With approximately 7,000 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. In addition, BWXT joint ventures provide management and operations at more than a dozen U.S. Department of Energy and NASA facilities.  Follow us on Twitter at @BWXT and learn more at


BWX Technologies, Inc. is seeking an IT Support Specialist at its Euclid, OH location!


The selected candidate will be responsible for the enterprise’s infrastructure for BWXT with a focus at our Euclid, OH facilities, including working with the Network and Client Services team to extend 1st and 2nd level support to local and remote end users.  Candidates must be self-motivated, demonstrate excellent multitasking skills, and should be comfortable working in a large, high security, manufacturing environment.


Job Description/Duties


  • Collaborating with IT Infrastructure, Cyber and Application teams to configure and troubleshoot client and network infrastructure

  • Install, relocate and/or upgrade PC hardware, software, peripherals, and other devices to satisfy business and/or end-user requirements

  • Work with the IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies

  • Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment

  • Maintain computer cabinets, storage rooms, and PC/Laptop/peripherals/parts inventory

  • Ensure effective communication between desktop support team and the rest of the IT organization, including status reports of projects and/or systems issues

  • Provision, configure, troubleshoot and track company smartphones and broadband devices.

  • Providing day-to-day support of network and application environments including port configuration and cabling

  • Assisting in voice and video management along with Webex and MS Teams support

  • Patching and asset management of all network equipment on multiple networks

  • Monitoring and logging issues and outages for network team across three different networks

  • Maintaining documentation of network closets and cable plant at the Euclid facility

  • Ability to report to work at an assigned office location. This position does not include a remote work option.


Minimum Qualifications/Requirements:


  • Associate’s degree in Computer Science, Information Systems, or a related field

  • 1 year of network experience in a professional environment with 3 years of overall IT experience

  • Basic understanding of TCP/IP and the OSI stack and routing protocols (BGP, OSPF, EIGRP)

  • Familiarity dealing with multiple sites and end user support/help desk

  • Exceptional written and oral communication skills are essential

  • A strong desire to learn and take on new challenges for self-development and to help to contribute to operations at a higher level.

  • Experience working with Cisco gear and Cisco certifications a plus

  • Must be a U.S. citizen with no dual citizenship.

  • Must be able to obtain and maintain a Department of Energy (DOE) security clearance.




The IT Support Specialist will work a 9/80 work week while receiving market leading pay, paid time off, paid winter holiday shutdown, educational refund plan, medical, dental, vision and service-based retirement contributions with additional 401k match.


Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. Citizenship (with no dual citizenship) and ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation and previous employment reference verifications. 

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.



United States