MI - Customer Service Representative - Industrial Automation / Supply

Farmington Hills, MI
United States
Job Description
Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value.  www.electo-matic.com


Strong business, creative, and technical writing skills
Proficiency in MS office skills including Word, Excel, and PowerPoint
Excellent oral and written communication
Effective interpersonal, organizational, planning, and problem-solving skills
Attention to detail and accuracy, and ability to multitask

Associate or technical degree, or
2-3 years of customer service experience, or

Work Environment
Position is an indoor office setting with moderate noise levels including voices, office equipment, and foot traffic sounds. Employee may interact with customers, sales representatives, and other internal departments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sit at desk for extended periods of time
Use arms, hands, and fingers to handle, feel, open, and reach for items
Listen to and talk with fellow staff and internal and external customers
Occasionally crouch, crawl, kneel, and stoop
Be able to lift 20 pounds

May travel occasionally for training.

Job Summary
Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Process customer orders, changes, or returns according to established department policies and procedures.
Performs and follows procedures for contract review.
Prepares quotations and applies appropriate pricing
Provides timely and accurate information to customer requests for pricing, stock, order status and general information.
Enters part numbers, pricing and description for item master entry into ERP system.
Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
Fulfills customers' rush order needs with the essential understanding of accounts receivable, shipping, or other principals' requirements and/or cut off times.
Understands pricing matrix for those assigned customer accounts.
Identifies material that can be returned for credit and independently conducts necessary research.
Problem solves in conjunction with outside sales to meet customer demands
Works with Accounting to resolve disputed issues with sales orders.
Completes assigned departmental projects.

Electro-Matic Ventures, Inc. is an Equal Employment Opportunity employer committed to maintaining an environment of non-discrimination for all persons. Policies and practices that ensure that all individuals are judged on the basis of their job performance, qualifications, and relevant job criteria are followed throughout the Company.

We participate in E-Verify.
Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com
We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov).  WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.