Job Description
**About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
**The Role**
The Operations Engineer I is responsible for the troubleshooting and restoration of the Wide Area Network (WAN) Services for our dedicated federal customer. This position is located at a customer premise Network Operations Center.
**Must be a US Citizen able to obtain and retain a Customer Position of Public Trust after hire.**
**This is a Hybrid (Work From Home / Work From Office) position and is based in Martinsburg WV or Chicago IL. It is a** **MID shift / 3** **rd** **shift position** **, with scheduling options of 5 x 8 or 4 x 10 (Tuesday – Saturday).**
**The Main Responsibilities**
+ Monitor, support, and maintain a 24x7 Network Operations Center.
+ Troubleshooting and isolation of a Nationwide MPLS WAN to include circuits/connectivity and supporting PE and CE routers, and Switches.
+ Basic troubleshooting of networking protocols such as (but not limited to): BGP, EIGRP, and OSPF.
+ Serving as an initial escalation point for the customer.
+ Documenting troubles in customer-based ticketing system / ServiceNow.
+ Performing proactive monitoring utilizing internal monitoring tools such as (but not limited to): Solar Winds, Net Scout/nGenius, NX Live Action, RightIt NOW.
+ Working with multi-carrier environment(s) as a team.
+ Working with local points of contact (LCONs) to coordinate dispatches to the customer premises.
+ Perform hourly escalations as needed and provide oversight for resolution of issues as needed and give regular status to customers/management.
+ Must be able to work closely with government personnel and other vendors on staff in a Network Operations Center environment.
+ Other duties assigned as necessary.
**Attention to Detail:**
+ Ensure trouble reports on VA and provider tickets are clear, detailed, and accurate.
+ Excellent written and verbal communication and interpersonal skills for interfacing with Federal Customers and Internal Stakeholders.
+ Ability to multi-task and customer service focused.
**What We Look For in a Candidate**
**Requirements:**
+ Minimum of 2 years experience in troubleshooting complex network issues both circuit and routing.
+ Experience interacting with Carriers (AT&T, Verizon, Frontier, Lumen, Windstream, Time Warner, etc.) diagnosing circuit issues.
+ Working knowledge of the Physical Layer and supporting transmission systems TCP/IP Routing, and Networking.
+ Solid knowledge of IP routing, Multi-Protocol Layer Switching networks, BGP, EIGRP, OSPF and ICMP (PING), Traceroute, IP Subnetting, T1, DS3, Ethernet, OC3.
+ Experience using a trouble ticket tracking system, e.g., ServiceNow, etc.
+ Familiarity using Network Monitoring tools, e.g., SolarWinds, NOM, NetScout, Netcool, etc.
+ Must be a US Citizen able to obtain and retain a Customer Position of Public Trust after hire.
+ Bachelor’s degree in Computer Science or related field or current Cisco certification preferred.
+ **MID shift / 3** **rd** **shift position** : Schedule Options 5 x 8 or 4 x10 (Tuesday – Saturday)
**What to Expect Next**
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 327942
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
**Salary Range**
**Salary Min :**
46350
**Salary Max :**
103080
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.