Retention Manager

Who is Authorify.com? Authorify is a rapidly growing marketing firm that helps real estate agents position themselves as trusted authorities with their own personalized books. We deliver industry-leading products that produce exceptional results for our members. This is an exciting time for our company, and we are expanding our team as we work to acquire new clients, develop new services to meet their needs, and dominate the industry. We are looking for the best and brightest who share our passion for fulfillment and success.

Responsibilities:

• Analyze customer behavior, gather information about customer complaints.

• Develop aggressive retention strategies based on customer feedback.

• Negotiate with customers and educate about the purchased products and services to retain them.

• Build positive relationships with customers.

• Hold daily meetings with  the retention team including training, educating and motivating.

• Meet monthly KPI goals as defined by management. 

• Maintain detailed and accurate customer records and notes. 

• Other duties as assigned by management.

• 3+ years experience in a similar role.

• Exceptional verbal and written communication skills.

• Excellent customer service skills.

• Strong conflict resolution skills.

• Ability to remain calm and professional in stressful situations.

• Empathy and patience.

• Proficiency with CRM's, GSuite, and SoftPhone System.

• Advanced organizational skills.

All your information will be kept confidential according to EEO guidelines.