Sales Associate - Aurora Farms Premium Outlets

Tapestry
Aurora, OH
United States
Category
Job Description

Selling and Service



  • Understands organizational objectives and makes decisions that align with the Company priorities and values

  • Creates personal sales and clienteling strategies in partnership with the management team

  • Meets customer needs through solution-oriented and forward thinking

  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

  • Demonstrates Coach’s Selling and Service expectations at all times

  • Influences customers’ purchase decisions by balancing patience and assertiveness

  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

  • Flexes personal selling techniques to contribute to overall store financial results

  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs

  • Works with multiple customers simultaneously and breaks away as appropriate

  • Follows up with customers consistently and genuinely to influence/close the sale

  • Develops product knowledge skills and remains aware of current collections


  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

  • Sensitive to customers’ needs and tailors approach by reading cues

  • Builds lasting and loyal relationships with customers

  • Ensures all daily tasks are completed without negatively impacting service or Coach standards


Workplace and Environment



  • Creates enthusiasm and positivity for a shared vision and mission

  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

  • Demonstrates confidence when working with customers

  • Takes initiative; has a high-level of ownership and accountability for individual results

  • Welcomes feedback and adapts behaviors as appropriate

  • Represents Coach as a brand ambassador at all times

  • Is adaptable and flexible to change

  • Maintains a calm and professional demeanor at all times

  • Creates short and long-term strategies to achieve personal metrics and performance goals

  • Utilizes Company tools to keep self-informed

  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary

  • Promotes and endorses a team selling environment


Operations



  • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

  • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

  • Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

  • Replenishes inventory on sales floor as needed

  • Processes shipments as needed


Additional Requirements

Experience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.


Education: High school diploma or equivalent; college degree preferred.


Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)


Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.


Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).


 


Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.


 


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