Service Manager

NRG Energy, Inc.
Frederick, MD
United States
Job Description
Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.

We are currently seeking a Service Manager for our Frederick, MD location!

**Job Summary:**

The Service Manager is a key member of the Division Leadership team, responsible for the daily operations of the Service business. The Service Manager works collaboratively with the RNC and Retail teams to ensure that all customer needs are met with the goal of growth and development of the business.

**Essential Duties/Responsibilities*:**

+ Leads and develops the service and customer service team

+ In partnership with the Division VP, creates and reviews service and financial KPI’s as needed

+ Provides leadership, training and coaching to ensure optimal performance of the Service team

+ Promptly addresses performance issues

+ Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times

+ Provides regular performance updates to senior management

+ Setting work priorities and evaluating workloads and schedules to maximize production.

+ Ensure materials and equipment are ordered and distributed for scheduled jobs.

+ Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork

+ Reviews invoices/paperwork submitted by field personnel dailyto ensure all necessary information is recorded neatly and accurately

+ Ensures team promptly completes all required training

+ Assures all work performed in the field and in the office meets the highest quality standards

+ Ensures that all permits are pulled and inspected as local code requires

+ Protects the company’s assets; monitors how trucks, tools and inventory are handled

+ Responsible for effective hiring of all new team members and maintains adequate team staffing

+ Continually searches for ways to improve process and operations

+ Follows all company policies and procedures, including but not limited to safety

+ Other duties as assigned

_* Duties may vary by location._

**Minimum Requirements:**

+ High school diploma or GED equivalent; experience may be substituted for education

+ 10+ HVAC or related experience

+ 5+ years’ experience leading a team

+ Computer competency is required, including experience with Microsoft Excel, Word, and Outlook

+ Familiarity with ERP, customer service or related computer software

+ Knowledge or aptitude to understand HVAC systems and processes

+ Must be able to communicate in English effectively, both verbally and in writing.

+ Excellent verbal and written communication skills.

+ Valid driver's license required.

+ Ability to work overtime with little notice _;_ weekends hours may occasionally be required.

**Preferred Qualifications:**

+ College degree.

+ HVAC business and/or field experience

**Additional Knowledge, Skills and Abilities:**

+ Leadership skills and effective leadership behaviors

+ Customer service mindset with both internal and external customers

+ Ability to work independently and as part of team

+ Strong work ethic

+ Capable of making good judgments/decisions

+ Strong interpersonal communication and collaboration skills, with all levels of the organization

+ Able to work in a fast-paced, high-pressure environment

+ Strong organizational skills, attention to detail and the ability to multi-task

+ Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.

+ Ability to build positive relationships with customers, both internal and external

+ Safety mindset and acceptance of a safety culture

**Working Conditions:**

+ Open office environment

+ Fast-paced environment

+ Travel by vehicle to and from work locations

+ Occasional exposure to customer homes as needed

+ Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

**Physical Requirements:**

+ Must be able to lift/move up to 20 pounds frequently

+ Must be able to drive and operate a motorized passenger vehicle

+ Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots

+ Must be able to adhere to long periods of standing, walking or sitting

+ Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely

+ With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

+ Ability to express or exchange ideas by means of the spoken word to impart oral information to others

+ Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad

+ Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.