Service Manager Trainee

RDO Equipment Co.
Dayton, MN 55369
United States
Job Description

This person will develop the knowledge and skills necessary within their discipline of focus to advance within RDO Equipment Co. They will learn RDO Equipment Co. processes and procedures used throughout the organization in areas such as Parts, Service, Sales, Management and related Field Support Office departments. Upon successful completion of the 6-9 month Service Advisor Trainee program, this person will transition into a role that best suits their talents, interests, and the needs of the organization.

Specific Duties Include:

  • This position will rotate through temporary assignments in each dealership and related Field Support Office departments in order to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.

  • Day-to-day duties and responsibilities include but are not limited to; learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.

  • This position will learn how to efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role will learn how to communicate with the customer in regards to quotes, job status, and scheduling.

  • Perform any other special duties as requested by field management and/or other department personnel to ensure customer satisfaction.

  • Demonstrate a willingness to learn.

  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

  • Conduct self in the presence of customers so as to present a professional image of RDO Equipment Co.

  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.

  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

  • Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

  • Must possess a technical aptitude

  • Strong customer service skills

  • Must be a self-starter, self-directed and disciplined

  • Strong organizational skills Must have critical thinking skills

  • Strong communication and interpersonal skills

  • Proficient computer skills, including Microsoft Office

  • Limited travel as needed throughout the 6-9 month program

  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship