Service Specialist: Be the Beacon of our Customer Support!
Are you passionate about paving the way towards a sustainable future where businesses can harness the power they need, on-demand and efficiently? At Geoscape Solar, the future is already unfolding! We offer dependable solar power solutions for times when the conventional electricity grid falls short. Our energy systems are rechargeable, ensuring continuous operation from dawn to dusk, and beyond. Most importantly, we provide cost-efficient solutions, making green energy accessible to a wider array of businesses. We strive to cultivate a thriving workspace, underpinned by our dedication to diversity, inclusion, and belonging. Join the dynamic team of Geoscapers already lighting up the world of commercial solar at Geoscape Solar!
Imagine yourself as a crucial link between our valued customers and the clean energy services we provide. As a Customer Service Specialist at Geoscape Solar, your role is essential to ensure systems perform at their best and our customers feel valued and informed.
What You'll Do:
Your tasks revolve around monitoring solar systems, handling customer queries, and coordinating field service operations. Among your key responsibilities, you'll:
- Ensure customer systems are registered for SREC trading, enter them into monitoring portals, and keep track of their production forecasts.
- Regularly review system performance and address any concerns, including field service coordination if issues can't be resolved remotely.
- Master the art of communication: you'll update customers about their system status and handle inbound calls and emails professionally and promptly.
- Prepare service contract quotes, process service agreements, and coordinate with our Accounting department when necessary.
- Be a documentalist: keep records of all case activities in our CRM, and contribute to our operations manual by documenting policies and procedures.
Who You Are:
You're an excellent communicator and problem-solver with:
- Extensive knowledge of customer service procedures and principles.
- Superb supervisory skills, able to coach and mentor our customer service representatives.
- Sharp attention to detail, organizational prowess, and a knack for effective follow-up.
- Ability to handle challenging customer scenarios, maintaining a professional demeanor.
- A commitment to our core values of pride in our business, teamwork, positivity, and flexibility.
Above all, you embody our core values - pride, teamwork, and positivity.
How you will be compensated:
- Full benefits package including health, vision, dental insurance, 401K with company match, paid training, and much more
- PTO and paid holidays
- Competitive Base salary
- Internal advancement opportunities, as earned.
Work Location: Mount Laurel, New Jersey 08054
Due to the nature of the Service Specialist's responsibilities, applicant should live within a reasonable commute to our Mount Laurel HQ since this is an in-office position. Hybrid, work-from-home flexibility will be considered after the Initial Evaluation Period, based on proven track record.
Experience Requirement: Two (2) year minimum solar service experience, required
Compensation: $65,000 annual base salary
Are you ready to help us make a difference in the world of renewable energy? Apply today and let's power the future together!