Staff Quality Performance Engineer

Job Posted 8/23/2023
Santa Clara, CA 95054
United States
Category Software Jobs
Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:   

We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for validating the performance and scalability of large-scale enterprise systems.  Working with key members of our Platform Performance Engineering team, you will focus on benchmarking & testing our platform to meet the growing needs of our largest customers.

The ideal candidate for this position is a Performance Engineer with a strong background in web & database application benchmarking, test automation, performance analysis, and capacity management. The candidate must have a passion for building and applying tools / automation frameworks that measure the characteristics of complex systems running under dynamic, real-world loads.  You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers.



    To be successful in this role you have:

    • 6+ years of experience in Performance Engineering / Testing, and/or Tools Development teams for the Enterprise
    • 6+ years of experience in testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Linux production environment running MySQL / PostgreSQL /Oracle
    • Hands on experience on benchmarking system performance, database performance analysis, capacity sizing and optimization.
    • Excellent communication and customer skills, problem solving, conflict management, time management and interpersonal skills required.
    • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies.
    • Hands on experience on 2 of the below areas:
      • Database (MySQL / Oracle / PostgreSQL) performance engineering (Tuning, Scaling, Deployment Architecture, Query Analysis)
      • Advanced JMeter (/other industry standard load testing tools) scripting
      • Java & Java script (JVM tuning, GC, heap, and thread dump analysis)
      • OS (Performance Monitoring, troubleshooting & configuration)
      • System design & Architecture 
    • BS/MS Degree in Computer Science with solid experience developing and deploying mission critical softwar

    Strongly Desired (More is Better):

    • Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
    • Understanding of database performance optimization techniques
    • Background with test and server monitoring tools (e.g., App Dynamics, Splunk, New Relic, Web Page test)
    • Solid background with agile software development methodologies (e.g., scrum)
    • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box.
    • Experience with concurrency, multithreading, and the deployment of distributed system architectures



    For positions in the Bay Area, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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    United States