Supervisor, Product Performance (96469)

Jackson, MD
United States
Job Description

Supervisor, Product Performance



Who we are looking for:


At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.


AGCO’s Customer Support team has an exciting opportunity for a high-impact Supv, Product Performance to join its team in delivering extraordinary results in Jackson, MN.


The purpose and scope of the Supervisor, Product Performance is Global leadership of Customer and Product Support activities that results in identification of systemic machine failures, resolution definition, and field implementation of product improvements that increase the overall health of AGCO products. The position is directly responsible and accountable for meeting or exceeding product health targets including time to identify new issues and time to implement improvements to the field population. The Supervisor is fully responsible for the strategic and tactical direction of a diverse global team of technical support experts. 


Estimated travel: 15%


What you will do:


  • Responsible for PPR topics and local PPR meetings input Responsible for the nomination and review of PPR points

  • Technical expert in the field of Tractor in general

  • Central contact for all PPR Product Performance Tractors topics

  • Coordination of experts for the technical and timely realization of after-sales service points within the PPR process for tractors.

  • Interface between customer service and development/quality in priority themes

  • Preparation / documentation of information for internal and external discussion with relevant stakeholders (development, suppliers, group, brand and factory quality, workshops and first level after-sales service or importers).

  • Responsible for preparation of technical details to support distribution to the dealers and distributors (provide technical input into PSP and SB process)

  • Support of the NPI activities - Act as technical expert to conduct machine reviews, publication or training reviews in support of the NPI team.


What you will bring:


  • Associates degree in a technical or agricultural field

  • 2-5 years’ experience using technical knowledge in the field of AGCO tractors and service methods in general / strong point in the field of the module

  • Knowledge of the workshop environment (hands-on experiences) in the field of the module


A plus if you have:


  • Bi-lingual

  • Good command of MS Office

  • Ability to objectively and competently represent the AGCO philosophy and organization to customers and distribution partners in the country. (brand ambassador)

  • Ability to assign tasks within team, and provide overall direction to team members



What we offer:


Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…



AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.



United States