HR Shared Services Specialist

  • Green Job Crawler
  • Binan, PHL
  • 14 Aug, 2019

Job Description

Do you want to change the world? We do, too. The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals. SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide. SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is: The HR Shared Services Representative serve as primary support for manager and employee inquiries related to HR offerings, Policies, procedure, system processes, guidance and programs. The HR Shared Services Representative-reports to the Department Manager, HR Shared Services. **HR Service Desk** + Manage AskHR for Global Shared Services + Develop and maintain effective relationships, and provide guidance and value added solutions that contribute to clients’ success and growth of the business + Manage Service Now Monitoring + Assigning and escalation of tickets to SMEs, COEs and product owners + Responds and accommodate calls for employment verification + Research and Customer Follow-up. Pulling of SOP needed to properly responds to questions. + Daily monitoring of ticket statuses and preparation of tickets matrices + Document HRSS actions by completing forms, reports, logs, matrices and records + Ensures job aids, MOPs and related references are available and up to date **Comp Module Support** + Perform offer approvals in recruiting + Re-routing and editing of offer approvals + Generate Offer Letters for the following – New Hires Job Offers, Promotion Letters, Lateral Transfers, Supplementary and Acknowledgement Letters + Manage Comp modules’ support resolutions + Support Towers Watson Survey Preparation + Facilitate Compensation orientation with GBFS leaders + Set-up compensation reports as required **Recruiting Module Support** + APAC Requisition Management + Talent Pipeline Administration + Supporting Recruiters in the completion of recruitment processes + Generate RM reports to support business reporting needs **Employee Central and Grid Support** + Employee Central and reporting + Proxy Management + Admin Center Functions + Time-off monitoring and data analysis + PTO balances tracking and adjustments + Maintenance of Employee Services and APAC Benefits Page. **RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS:** + Bachelor’s degree in any major preferred + **Able to work night shift** + HR knowledge/experience strongly preferred + **Use of the following HRIS tools is required: Success Factors, Oracle, Service Now and Microsoft Office** + Previous Case Management experience preferred + Minimum of 1 year related business and/or HR shared services experience + Excellent Customer Service Skills and Customer mindset a must (at least 2 years’ prior relevant experience) + Strong organizational skills + Ability to multi-task + Strong attention to detail as accuracy is critical + Excellent decision making and problem-solving skills + High integrity, sound judgment and discretion regarding the handling of confidential information + Experience supporting Americas, Europe and Asia Pacific employee bases + Excellent interpersonal skills with a high degree of tact and diplomacy + Excellent verbal and written communication skills + Highly self-motivated, self-starter with the ability to work independently and prioritize workload + Effective listening skills/demonstrates patience with the ability to empathize and understand where employees are coming from + Demonstrated ability to handle detailed, time sensitive work + Ability to think proactively and manage multiple priorities + Must be a team player + Strong analytical, quantitative and critical thinking skills + Flexibility to handle changing work demands + Strong technical skills