Sr. PC Network Support Technician

  • Green Job Crawler
  • Bothell, WA
  • 15 Aug, 2019

Job Description

Sr. PC Network Support TechnicianBothell, WA 98021Date Posted on Web: 07/16/2019Date Needed: Immediately.and.nbsp;Job Description: Acara Solutions is helping our Bothell, WA aerospace client find a Sr. PC Network Support Technician to join their organization as a direct employee with full benefits.Manage help desk tickets for a large user base..and.nbsp; Troubleshooting laptops, desktops, VOIP phones, cell phones, software, etc.Provide basic network troubleshooting like patching cablesThe Senior PC Network Support Technician is responsible for specialized technical work on network based computer software and hardware systems and performs daily customer focused ad hoc tasks as assigned..and.nbsp; The Senior PC Network Support Technician acts as the primary IT contact who will be managing incoming incident and service requests..and.nbsp; The ideal candidate has great customer service and communication skills with a passion for IT, is able to work in a fast-paced environment, and has a broad IT knowledge of Windows environments and networking conceptsProvide Senior Level Service Desk troubleshooting support for incoming incidents, service requests, and telephone coverage, remotely or at users' workspace.Manage and create work orders through the IT Service Desk ticketing system accurately assigning impact and urgency levels, setting the appropriate priority in accordance with management instructions, and escalating issues when unable to resolve in a reasonable amount of time Maintaining close contact and open communication with customers and other IT teams until incidents or requests have been resolved.Document incidents accurately, consistently, and thoroughly to ensure a concise problem statement when creating work orders to document an accurate root cause at the conclusion and throughout the ticket life cycleProactively monitor the infrastructure to identify and resolve incidents before downtime occurs utilizing Solar WindsRequisition computer stock, configure, install and data transfer of approved standard hardware and software in adherence to Company rules and naming conventionsProvide repairs of.and.nbsp; computer hardware coordinating service calls with vendor support as needed.Resolve more complex issues which require detailed systems and desktop application knowledge and expertise.and.nbsp;.and.nbsp;.and.nbsp; Support and troubleshoot desktop and/or enterprise application software Assist in troubleshooting of local LAN/WAN performance and outage issues to isolate root cause. Coordinate escalations to provide additional assistance for issue resolution.Provide network cable patching of endpoints within the network closets and data centers, ensuring the patch cables are utilizing built in cable management that meets cabling standards.Provide remote hands to the Infrastructure teams to support physical access to servers, storage and networking equipment.Escort vendors into secure network closets and data centers to perform onsite repair or maintenance of equipment.Ensure network closets and data centers are maintained in accordance with established requirements.Keep all removable media identified for destruction, including hard drives, USB keys and tapes in approved and secure locations.Coordinate with the Infrastructure team for the data destruction of removable mediaPerform Microsoft Windows user profile migrations and workstation configuration maintenanceMaintain inventory of hardware and log of support calls in the companies help desk management systemUtilize approved vendor utilities for analysis, diagnostics .and.amp; asset tracking (e.g., Active Directory, Microsoft System Center Configuration Manager, enterprise antivirus .and.amp; security products, Microsoft Remote Desktop)Provide support for Telecommunications and mobile devices (e.g., provides support f