Application Analyst SME
+ location:Charlotte, NC
+ salary:$47 - $57 per hour
+ date posted:Monday, December 2, 2019
+ job type:Contract
Application Analyst SME
+ This position is for an Application Analyst SME working on the PI Delivery and Support Team.
+ The PI Delivery and Support Team provides IT application support for the OSIsoft PI vendor software suite and tools used at Client.
+ The application and associated tools are used to collect, store, find, deliver, analyze, and visualize operational data associated with Regulated and Commercial Power Generating Facilities (including Wind and Solar), Transmission and Distribution Assets, and Smart Grid devices.
+ The real-time and historical data is used to support critical business operations and planning efforts.
+ The team is responsible for the application support spread across approximately 250 servers, over 900 interfaces, and over 7 million data tags.
location: Charlotte, North Carolina
job type: Contract
salary: $47 - 57 per hour
work hours: 9am to 5pm
**Duties and Responsibilities:**
+ Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, Process Book, and PI Vision).
+ Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems.
+ Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations.
+ Create, monitor, and provide maintenance for PI system tags.
+ Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management.
+ Perform root cause analysis along with recommending and implementing preventive techniques as required.
+ Develop and maintain effective application technical support documentation including procedures.
+ Support the evaluation of operating system upgrades and changes to support tools, including support testing.
+ Work directly with vendors and IT entities to troubleshoot and resolve issues. Ensure issues are properly documented, classified and escalated as appropriate.
+ Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals.
+ Participate on project teams to deliver new functionality and to support corporate initiatives.
+ Lead discussions, collaborate and interact with Enterprise Architects, IT Operations, Telecom, and various other business units.
+ Comply with all applicable IT processes and procedures.
+ Champion adherence to human performance practices.
+ Champion adherence to change management processes.
+ Ensure adherence to Service Level Agreement commitments.
+ Interact and provide support for end users including training.
+ Provide periodic 24x7 on-call rotation support.
+ Bachelor's degree in computer science, information technology, engineering, or a related discipline; or five years of related business work experience in lieu of a degree
+ Five or more years of experience with the installation, configuration, and monitoring of OSIsoft PI System servers, interfaces, and user tools.
+ Five or more years of experience as a system administrator of OSIsoft's PI System.
+ Five or more years of experience with OSIsoft PI System tag creation, tag monitoring, and tag maintenance.
+ Five or more years of experience with performance optimization and monitoring system health for the OSIsoft PI System.
+ Three or more years of experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications.
+ Experience with the monitoring and maintenance of OSIsoft PI System security and the deployment of patches.
+ Experience with Windows system administration (2018, 2016, and 2012).
+ Experience with Active Directory Security.
+ Experience with PowerShell Scripting.
+ Experience in Microsoft .NET application development.
+ Working knowledge of application development life cycles.
+ Technical knowledge of networks, firewalls, and related hardware and software.
+ Demonstrated ability to lead others in completing complex deliverables.
+ Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment.
+ Demonstrated ability to multi-task effectively, proven self-starter, and demonstrated ability to work with minimum supervision.
+ Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams.
+ Demonstrated ability to easily and quickly learn business processes and technical skills to ensure effective project deliverables.
+ Demonstrated knowledge of IT Solution Delivery Life-Cycle processes and the ability to apply solution delivery best practices.
+ Strong experience with documenting procedures and best practices.
+ Strong organization and customer service skills.
+ Strong oral and written communication skills.
+ Strong team player that works well with others.
+ Experience in supporting end users with the use of technology.
+ Passion for quality and excellence.
+ Ability to adapt and learn new technologies quickly.
+ Able to pass NERC background checks.
+ Able to provide periodic 24x7 on-call support.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.