About the Organization
Founded in 2002, WAVE Electronics is based in Houston, Texas and is the largest independent custom integration distributor of electronics in the nation. WAVE Electronics services local and national dealers spanning multiple channels including residential/commercial A/V, home automation, and security. WAVE Electronics is the one-stop solution installers with over 8000 stock items from 126 premium manufacturers. WAVE locations incorporate training facilities and lavishly merchandised showrooms for dealers to use as their own. WAVE goes the extra mile by offering a broad variety of services to their custom integrators, including delivery, financial support, sales and product training, marketing services, 24/7 online shopping, and much more. WAVE Electronics is the #1 independent electronics distributor in the electronics industry.
This rapidly growing company with a world-class IT team and visionary leaders is looking for a new IT team member in our Houston Corporate office.
Successful applicants will have several years of expertise supporting Epicor Eclipse, in both Solar and ETerm interfaces, as well as experience with advanced features of ETerm such as reporting and mass loads. Eclipse development or programming experience is a major plus.
This position may involve up to 25% travel. Great benefits and energetic, fun work environment. Competitive pay rate.
If you are up for a challenge, you have a great customer service attitude, and you are willing to do whatever it takes to provide world class service, including working until the job is done, read on.
If you are one of the select few who can join our team, you will work hard, you will be challenged, and you will have opportunities for growth, rewards, and you will have a career you will enjoy.
The ERP Database and Support Specialist will provide frontline, companywide support of Epicor Eclipse (Solar and ETerm) ERP software via phone, instant messaging, email, and in person. This position supports all aspects of the ERP including user setup, security, transactional support and procedural guidance in all modules, problem solving, internal bug reports, and interfacing with the Epicor Support department for reporting and resolution of issues.
Additionally, this position will have special focus on reporting and data services such as writing custom reports and perform mass uploads, using Eclipse tools.
Tertiary responsibility of the position is assistance with network support, including PC and printer support, and other general T help desk activities.
+ Provide technical, operational, and procedural support for all user issues on Epicor Eclipse (Solar and ETerm)
+ Act as an internal consultant for Eclipse security, user setup, permissions, triggers, etc.
+ Create custom reports on the Eclipse ERP systems as requested.
+ Add custom report to menus in Eterm and Solar.
+ Perform data manipulations using Eclipse mass upload capabilities.
+ Participate in planning for upgrades and customizations of Eclipse.
+ Recommend best practices for each department working within the Eclipse system.
+ Assist with technical aspects of the Linux/Universe platform for Eclipse.
+ Provide technical assistance and support for employee questions and issues related to IT
+ May configure, test, troubleshoot PCs, printers, VoIP phones and applications
+ May assist with management and support of other office equipment including copiers, printers, fax machines, RF scanners, wired scanners, credit card swipers, and signature pads
+ Other duties as assigned by managers
Experience supporting Epicor Eclipse (Solar and ETerm) ERP system.
Experience supporting multi-location wholesale distribution company employees using an Epicor Eclipse.
Familiarity with Universe or other multi-value systems is a plus.
Experience writing custom reports, creating fields, and knowledge of Eclipse files and fields is preferred.
Experience using TCL is preferred.
Knowledge of Basic programming a plus.
Experience with multi-location networks.
Understanding of mobile devices and connectivity.
Proficient in Windows, Outlook, Word, and Excel.
Strong communication skills, with the ability to communicate technical issues to non-technical users.
Experience troubleshooting hardware and software. Strong problem-solving ability.
Must be available to work overtime as required.
Available to travel up to 25% of the time.
Valid driver’s license, acceptable driving record, and reliable transportation.
Experience and Education
Minimum of 3 years of IT Support experience in a business environment running and supporting Epicor Eclipse or multi-department experience using Eclipse over a 3-year period.
Ability to learn quickly
Desired – Associates or bachelor’s degree in a technical field.
Physical Demands and Work Environment
Must work well in close teams, in a shared space.
Regularly required to sit for 6-8 hours per day. Some walking and standing required.
Must be able to communicate via phone and in person.
Must be able to efficiently enter information into computer by typing and using mouse.
Must be able to reach, grasp, lift 35 pounds overhead.
Occasionally required to bend, squat, climb, reach above shoulder, kneel, crawl, access small spaces under desks or behind cabinets.
May occasionally be required to climb a ladder as high as 8 feet.
Work performed is primarily inside a climate controlled office setting but may occasionally be in an unairconditioned warehouse environment.
The noise level in the work environment is normally moderate to low.
Salary dependent upon experience.
Health insurance, 401(k), paid time off, employee discounts.