Technical Program Manager
PNM, Albuquerque, NM
Applications must be submitted by midnight, May 7, 2020
Department: Customer Interconnection
The Customer Interconnection Department is looking for some exceptional leaders who thrive on delivering a positive customer experience. The Customer Interconnection Department is responsible for processing and screening applications for customers wanting to connect or upgrade new service and renewables. We are looking for leaders who put customers first and build high-performing teams. For questions, please contact Kathleen Larese (Kathleen.email@example.com) or Andrea Contreras (Andrea.Contreras@pnm.com).
+ Experience with distribution and renewable (solar and battery) systems and designs
+ Strong background (education and/or experience) in performance metrics and reporting
+ Able to work independently, sometimes with little direction to solve problems quickly
+ Strong communication and presentation skills required
+ Experience managing escalated customer issues desired
+ PowerClerk developer experience desired
+ Process improvement experience or certification desired (lean, six sigma, agile, design thinking, project management, etc.)
Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.
Under general direction, implements and sustains the Company's interconnection process and renewable energy certificate (REC) program with an emphasis on customer centricity. Accountable for programming changes, metric reporting, forecasting, national trends and participating in strategic policy discussions. Serves as point of contact for customers and contractors and supports interconnection projects and assures policies and requirements are satisfied. Cultivates relationships with local, state, and federal agencies. Manages the internal and external flow of information and communications regarding the interconnection and REC programs issues and activities. Administers dashboards and reports of program statistics for multiple groups and organizations. Shall not only be familiar with the processing aspect of the program but should also have the capabilities to effectively complete technical screening for interconnection processes. This will require the candidate to occasionally be around energized equipment and the ability to properly operate testing equipment. Shall have the technical ability to assist contractors and customers with technical issues. Ability to understand and enforce the PRC Rules, PNM Interconnection Standards, New Mexico Interconnection Manual and the technical impacts of the interconnection screening process and the knowledge to identify any safety or reliability issues. Ability to discuss technical issues and articulate to any audience.ESSENTIAL DUTIES AND RESPONSIBILITIES:Act as the Program Manager for the Customer Interconnection program driving for optimum customer experience and ensuring compliance with all regulatory requirements; manages the end-to-end application process and metric reportingActs as Project Manager for customer interconnection applications and REC program applications simultaneously and facilitates the approval process, involving many departmentsActs as the technical and business liaison between applicants or applicants contractors, and all internal departments at PNMActs as technical and business leader for Customer Interconnection DepartmentReviews, tracks, reports and forecasts interconnection applications for compliance with PNM's interconnection and safety standards, PV REC Purchase Program requirements, and NMPRC rulesGuides Customer Interconnection Department and applicants on completing, changing, and/or correcting application forms, account information, and other application information.Manages and reports interconnection and contract execution and provides system interconnection notification to multiple departmentsDetermines if the type of electrical equipment proposed by an installer (such as a transfer switch) complies with PNM requirements and has the proper UL listing, travels to customer sites and meets installers or homeowners as necessary Performs technical screening utilizing modeling softwarePerforms or guides the Metering Department or witnesses anti-islanding tests and verifies that installations are constructed as depicted in the application, display PNM signage, and meet all Company requirementsRecommends new net metering, interconnection and Small PV REC Purchase Program policies when issues arise and there is not an established process or policyActs as the business and technical lead for NMPRC cases and filings on interconnection, NMPRC approved PV programs, and NMPRC rules. Responsible for managing NMPRC complaints and customer resolutions.Provides guidance to PNM Metering Department concerning net and REC metering requirements and ensures proper wiring of net metering facilities and REC meter enclosuresDetermines feasibility and incremental costs for alternative metering arrangements, tracks net metering and REC program applications, and provides status reports to internal and external stakeholdersProvides technical support and training to new and existing contractors on the Company¿s interconnection and program requirementsProvides technical analysis to support the Billing Department in resolving meter read and billing errors for both the net metering, interconnection and REC purchase programsOversees the development and implementation of sales, communication, marketing plans, and makes presentations to the public at various events to promote the Company¿s Interconnection programsCOMPETENCIES:In depth knowledge of the interconnection application process, PNM standards, and PNM distribution system and equipment.In depth knowledge of engineering codes, internal Company engineering standards, policies, procedures, and practices relevant to providing interconnection services to program participantsGeneral understanding of the applicable Company and Public Utility Commission rules, regulations, policies, procedures, and rates. Understanding of program processing and capable of effectively completing the small and large technical screening and interconnection processes Ability to perform logic programmingTechnical ability to assist contractors and customers with technical issues. Ability to understand the New Mexico Interconnection Manual and the technical impacts of screening process and the knowledge to identify any safety or reliability issues.Ability to discuss technical issues and articulate to any audience.Ability to maintain positive and productive working relationships with various and diverse employees, customers, and othersAbility to meeting deadlines with regulators and intervening interests in regulatory proceedingsAdvanced portfolio management skills, Excel skills (including formulas and pivot tables) and SharePoint knowledgeAbility to communicate, supervise, delegate, prioritize, schedule, and complete workQUALIFICATIONSMINIMUM EDUCATION AND/OR EXPERIENCE:Bachelors of Science degree in Electrical Engineering from four-year college or university with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline. CERTIFICATES, LICENSES, REGISTRATIONS:Must possess current, legally valid driver's license and meet the Company's driving record requirements.COMMUNICATION SKILLS:Ability to clearly, concisely, and effectively communicate technical, conceptual, and administrative information both internally and externally to the CompanyAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAdvanced negotiation skills and ability to gain concessions without damaging relationships Ability to speak effectively and answer questions from various groupsCOMPUTER SKILLS:Ability to perform logic programmingPowerClerk knowledge, programming preferredAdvanced knowledge of personal computersAdvanced knowledge of spreadsheet software, database software, word processing software and SharePointProficient in Banner and ArcFMANALYSIS AND PROBLEM-SOLVING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply creativity to problem solving and utilize analytic skills and capabilities to provide ongoing insight into the business and to make recommendations and decisions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to be creative and innovative when finding solutions.DECISION MAKING:Ability to make sound engineering and marketing decisions. Ability to utilize data to take educated and calculated risks to achieve positive results.PHYSICAL DEMANDS:Regularly required to sit up to 2/3 of the time. Must occasionally lift and/or move up to 25 pounds. May be required to travel. Ability to occasionally be around energized equipment and the ability to properly operate testing equipment. May be responsible for testing and interconnecting systems.WORK ENVIRONMENT:Office and field environment.
Salary Grade: G06Minimum Midpoint Maximum$67,996 - $91,795 - $115,593
EQUAL OPPORTUNITY STATEMENT
PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.