Customer Support Specialist

  • Green Job Crawler
  • Milwaukee, WI
  • 27 Apr, 2020

Job Description

JOB REQUIREMENTS: OVERVIEW Simply stated, Materion makes advanced materials that improve the world. We are a global leader in creating innovative, high performance engineered material solutions and services for a wide range of growth industries: high-tech consumer electronics , telecommunications , commercial aerospace , defense , medical , automotive , and many more. Our products, services and expertise help enable customers' technologies. We supply sophisticated thin film coatings for hard disk drives, specialty inorganic chemicals for solar energy panels, bio-compatible materials for implantable medical devices, specialty alloys for miniature consumer electronics components, optical filters for thermal imaging, critical components for infrared sensing technology, special materials for LEDs and much more. As the world's only integrated "mine-to-mill" supplier of beryllium-based products, we also offer beryllium, specialty engineered beryllium alloys and beryllium composites. As a team of 2,700 associates, we partner with customers in more than 50 countries. In 2017, we generated over $1B+ in revenues and made an exciting new acquisition that expanded our footprint in the U.S., Europe and Asia. For more information, check out our video " Materion Is " along with other videos of us showing you how we're Making a Difference our shared purpose of" Making Advanced materials that Improve the World." Click on any of the icons below to connect with Materion on social media. JOB PURPOSE AND REPORTING STRUCTURE Under the general direction of and reporting to the Customer Success Manager or other as based on business need, the Customer Support Specialist is responsible for interpreting and analyzing customers' inquiries, selling Company products, developing and securing new customers; assisting in investigations of potential new product uses or applications. The Customer Support Specialist will enter and acknowledge customer's orders, advise customer on order changes, order status, prices, and follow up on quote status and leads. ESSENTIAL DUTIES & RESPONSIBILITIES * include the following. Other duties may be assigned. * Prepare quotations from customer requests. Communicate with finance and production to insure feasibility of production and proper quoted lead time. Refer complex requests to the necessary parties such as Product Manager, Production, Finance, Engineering, or Sales Supervisor . Perform contract review to match drawings and specifications that have been received from a customer. Communicate past specifications to the customer to insure there are no changes. Work with finance to communicate the established credit terms. * Determine feasibility of requested material to be sent in for refine. Check customer addresses, special instructions and shipping methods. Apply correct payment and shipping terms. Issue customer Service Notifications (SN's) for refines. Manage assay exchanges. Assist customers with open refine and pool account management (use tracking sheets when needed). * Support new business opportunities; including customer visits when appropriate, and guide new customer's through the process steps to assure all details of the refine process meet customer expectations. * Work with Sales Supervisor to provide monthly, quarterly and annual sales forecasts. * Prepare item setup in MRP system (i.e. SAP) and input order from customer. Verify all information from quotation and order to insure the customer is ordering something we priced and can produce. Check customer addresses, special instructions and shipping methods. Place these To view the full job description please use the link below. ***** APPLICATION INSTRUCTIONS: Apply Online: