**labor category description:**
A Senior Business Analyst has experience in the effective use of data provided by cost estimators to create overall cost versus benefit assessment while considering functional benefits, technical performance, risks, and schedule concerns. A Senior Business Analyst must have extensive IT experience in the analysis, design, and evaluation of information systems utilizing commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk.
*****Must have experience with root cause analysis of application issues using modern tools and technologies*** i.e. AppDynamics and Dynatrace**
Manage shift operations and engagement across all lines of effort for the assigned shift. •Responsible for the execution of team monitoring, proactive engagement, problem identification, analysis, reporting, coordination, tracking, and resolution facilitation before an incident. •Understands problems in business context to identify critical transactions that may be at risk, prioritize problem resolution efforts, dispatch the right resources, IOSS Contractor Resource Request Continued on the next page. 2 List any certifications or specialized skills/training required for the position continued * and fix problems affecting key functionality or end users. •Reviews and updates business-specific dashboard views, providing a tailored display of scheduled events, incident tracking, and metrics. •Ensure forthright communication and coordination of high-priority events and incidents with business and OIT leadership; acts as central point of contact for business engagements. •Ensures team cohesion, cross-functional coordination, and collaboration across shift structure (turnover) and enterprise partners. •Ensures responsiveness to staff and customer initiatives and requirements. •Manages shift team schedules, professional development, functional execution, reporting, documentation, and facilitates the development of operating procedures ICW EM staff. •Supports SLA monitoring and engagement activities. •Participates in Project Management activities/meetings as related to business-centric releases and developments •Responsible for the maintenance and development of performance data collection and reporting (dashboards). •Provides liaison to OIT enterprise leadership, business customers and end users •Provides direct management, leadership, and supervision of assigned shift staff. •Compiles disseminates daily shift turnover/pass-down reports •Required operational experience with Service Now, Introscope, Splunk, AppDynamics, and Dynatrace application monitoring toolsets. Desired experience with Solar Winds, XpoLog, CA Tools (UIM, Spectrum), and Aternity. •Leadership experience as operational shift lead.
**BASIC QUALIFICATIONS** :
Bachelor Degree and 5 years of experience. 8 years of additional experience in lieu of Degree
Ability to work in a matrix team environment, actively and effectively managing relationships with customers, build and release managers, technical teams, product development, project managers, and other application managers.
Experience leading information technology projects involving innovation and/or modernization.
Experience developing and reporting upon metrics relative to operational and financial performance.
Excellent organization and analytical skills.
Exceptional ability to communicate with leadership, staff and customers
**DES** **IRED SKILLS:**
Desired experience with Solar Winds, XpoLog, CA Tools (UIM, Spectrum), and Aternity. •Leadership experience as operational shift lead.
**Location:** Austin, TX AITC
**expected start date: April 27, 2020**
**expected PERIOD OF PERFORMANCE: 1 year**
**Anticipated hours:** 40 hours per week
**PROGRAM/TASK ORDER: IOSS**
**MINIMUM Education/** **MINIMUM EXPERIENCE REQUIRED:**
Master’s Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, plus 5 years of experience. 10 years of additional relevant experience may be substituted for education.
**ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans**