Customer Service Representative 4

  • Green Job Crawler
  • Jackson, MO
  • 21 Jun, 2020

Job Description

TITLE:less thanbr>Customer Service Representative 4less thanbr> ID:less thanbr>122234less thanbr> SUBSIDIARY:less thanbr>Company Utilitiesless thanbr> DEPARTMENT:less thanbr>Customer Solutionsless thanbr> LOCATION:less thanbr>Jackson, MOless thanbr> COUNTRY:less thanbr>United Statesless thanbr> ZIP/POSTAL CODE:less thanbr>63755less thanbr> Descriptionless thanbr> ALGONQUIN POWER and UTILITIES CORP IS A NORTH AMERICAN DIVERSIFIED GENERATION, TRANSMISSION AND DISTRIBUTION UTILITY WITH $10+ BILLION OF TOTAL ASSETS. APUC DELIVERS CONTINUING GROWTH THROUGH AN EXPANDING PIPELINE OF RENEWABLE ENERGY DEVELOPMENT PROJECTS, ORGANIC GROWTH WITHIN ITS REGULATED DISTRIBUTION AND TRANSMISSION BUSINESSES, AND THE PURSUIT OF ACCRETIVE ACQUISITIONS.less thanbr> THE DISTRIBUTION BUSINESS GROUP Company UTILITIES PROVIDES RATE REGULATED WATER, ELECTRICITY AND NATURAL GAS UTILITY SERVICES TO OVER 750,000+ CUSTOMERS IN THE UNITED STATES. THE TRANSMISSION BUSINESS GROUP INVESTS IN RATE REGULATED ELECTRIC TRANSMISSION AND NATURAL GAS PIPELINE SYSTEMS IN THE UNITED STATES AND CANADA.less thanbr> THE GENERATION BUSINESS GROUP Company POWER, FORMERLY KNOWN AS ALGONQUIN POWER OWNS A PORTFOLIO OF REGULATED AND LONG TERM CONTRACTED NORTH AMERICAN BASED WIND, SOLAR, HYDROELECTRIC AND THERMAL POWERED GENERATING FACILITIES REPRESENTING MORE THAN 1.5+ GW OF INSTALLED CAPACITY.less thanbr> OUR VISION IS TO BE THE UTILITY COMPANY MOST ADMIRED BY CUSTOMERS, COMMUNITIES AND INVESTORS FOR OUR PEOPLE, PASSION AND PERFORMANCE.less thanbr>PURPOSEless thanbr> Service Representative is responsible for providing exceptional customer service to our clients and customers. The Customer Service Representative provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a warm and professional manner and that their needs are met.less thanbr>ACCOUNTABILITIESless thanbr> * Act as the first point of contact for all customers.less thanbr> * Balance payments accurately daily.less thanbr> * Communicate to field and office personnel regarding routine and emergency situations.less thanbr> * Provide ongoing communication to customers regarding the status of service requestsless thanbr> * Generate service orders for reconnection of service/check high usage.less thanbr> * Close out maintenance service orders and post readings on routine service orders.less thanbr> * Use the best judgement in dealing with any customer s problem and take appropriate action to resolve the issue.less thanbr> * Intensify issues as the need arises to provide customer satisfaction and timely issue resolution.less thanbr> * Document customer feedback manually or online and refer to appropriate manager for follow-up.less thanbr> * Use tact and courtesy when taking care of customers and referring customers to management if a problem cannot be resolved.less thanbr> * Perform duties in compliance with laws, regulations, company policies and procedures.less thanbr> * Adheres to Company Utilities security policies.less thanbr>EDUCATION and EXPERIENCEless thanbr> * High level understanding of privacy and confidentiality related to position.less thanbr> * A good understanding of Customer Information Systems. Experience with Cogsdale is an asset.less thanbr> * Experience taking care of customers and optimally resolving customer issues and concerns with a positive attitude.less thanbr> * Excellent communication skills.less thanbr> * Proficient with Microsoft Word and Excel.less thanbr> * Above average math skills and proficient keyboarding skills.less thanbr> * At least two years experiences in a related position.less thanbr> * High school diploma or equivalent.less thanbr> * Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.less thanbr>less thanbr> We are an equal opportunity employer and value each