HRSS Specialist

  • Green Job Crawler
  • Binan, PHL
  • 21 Jun, 2020

Job Description

Are you ready to change the future? You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space. SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future. Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry. SunPower and Total, the global energy producer and provider, have announced a transformational investment by Total in SunPower. The companies have signed a set of strategic agreements to accelerate SunPower’s growth in the increasingly competitive solar sector. Total’s investment is based on SunPower’s leading position in designing, manufacturing and delivering the world’s highest efficiency, highest reliability solar systems with guaranteed performance. These agreements will accelerate SunPower’s growth and further improve its financial strength. SunPower is committed to the success of our company, our employees and the communities around the world that need us most. We support our employees’ commitment to their communities through a culture of volunteerism, and through The SunPower Foundation, which makes grants to green initiatives throughout the world. As a company, we operate with the highest sustainability standards. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. SunPower is seeking a **Human Resources Shared Services Specialist** to join the HR Shared Services team in Manila. The HR Shared Services Specialist serves as primary support for manager and employee inquiries related to HR offerings, Policies, procedure, system processes, guidance and programs. The HR Shared Services Specialist reports to the Department Manager, HR Shared Services. **KEY RESPONSIBILITIES** The key responsibilities of the HR Shared Services Specialist will include: **HR Service Desk** + Managing AskHR for Global Shared Services + Developing and maintaining effective relationships, and providing guidance and value added solutions that contribute to clients’ success and growth of the business + Managing Service Now Monitoring + Assigning and escalating tickets to SMEs, COEs and product owners + Responding and accommodating calls for employment verification + Researching solutions and doing customer follow-up; pulling of SOP needed to properly respond to questions + Daily monitoring of ticket statuses and preparation of tickets matrices + Documenting HRSS actions by completing forms, reports, logs, matrices and records + Ensuring job aids, MOPs and related references are available and up to date **Comp Module Support** + Performing offer approvals in recruiting + Re-routing and editing of offer approvals + Generating Offer Letters for the following – New Hires Job Offers, Promotion Letters, Lateral Transfers, Supplementary and Acknowledgement Letters + Managing Comp modules’ support resolutions + Supporting Towers Watson Survey Preparation + Facilitating Compensation orientation with GBFS leaders + Setting up compensation reports as required **Recruiting Module Support** + APAC Requisition Management + Talent Pipeline Administration + Supporting Recruiters in the completion of recruitment processes + Generating RM reports to support business reporting needs **Employee Central and Grid Support** + Employee Central and reporting + Proxy Management + Admin Center Functions + Time-off monitoring and data analysis + PTO balances tracking and adjustments + Maintenance of Employee Services and APAC Benefits Page **RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS:** + Bachelor’s degree in any major preferred + **Able to work in the night shift** + HR knowledge/experience strongly preferred + **Use of the following HRIS tools is required: Success Factors, Oracle, Service Now and Microsoft Office** + Previous Case Management experience preferred + Minimum of 1 year related business and/or HR shared services experience + Excellent Customer Service Skills and Customer mindset a must (at least 2 years’ prior relevant experience) + Strong organizational skills + Ability to multi-task + Strong attention to detail as accuracy is critical + Excellent decision making and problem-solving skills + High integrity, sound judgment and discretion regarding the handling of confidential information + Experience in supporting Americas, Europe and Asia Pacific employee bases + Excellent interpersonal skills with a high degree of tact and diplomacy + Excellent verbal and written communication skills + Highly self-motivated, self-starter with the ability to work independently and prioritize workload + Effective listening skills/demonstrates patience with the ability to empathize and understand where employees are coming from + Demonstrated ability to handle detailed, time sensitive work + Ability to think proactively and manage multiple priorities + Must be a team player + Strong analytical, quantitative and critical thinking skills + Flexibility to handle changing work demands + Strong technical skills