Customer Service Rep Contact Center Joplin MO 1

  • Green Job Crawler
  • Joplin, MO
  • 21 Jun, 2020

Job Description

TITLE:less thanbr>Customer Service Rep-Contact Center - Joplin, MO 1less thanbr> ID:less thanbr>105946less thanbr> SUBSIDIARY:less thanbr>Company Utilitiesless thanbr> DEPARTMENT:less thanbr>Customer Careless thanbr> LOCATION:less thanbr>Joplin, MOless thanbr> COUNTRY:less thanbr>United Statesless thanbr> ZIP/POSTAL CODE:less thanbr>64804less thanbr> Descriptionless thanbr> OUR VISION IS TO BE THE UTILITY COMPANY MOST ADMIRED BY CUSTOMERS, COMMUNITIES AND INVESTORS FOR OUR PEOPLE, PASSION AND PERFORMANCE.less thanbr> PURPOSEless thanbr> An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.less thanbr> Responsible for generating efficient, courteous responses to all types of service requests and inquiries. Position holder initiates, coordinates, analyzes or responds to customer requests and follows up with appropriate departments to insure continued customer service satisfaction and call resolution while using good business judgment to protect Company interest and reputation. Acts as a liaison for communications between customers and front line personnel as needed to administer all customer service functions, this will require strong organizational skills. Flexibility will be necessary in cases of outage situations as needed.less thanbr> ACCOUNTABILITIESless thanbr> * In time this associate with learn and possess the skills need to process customer contacts promptly and respond in a courteous, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.less thanbr> * Adheres to company policies and procedures. Assure compliance with all administrative agencies, while insuring maximum financial returnless thanbr> * Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.less thanbr> * Respond to customer emergencies with a sense of urgency and serve as communication link between field operations personnel and the customer. Ability to field after hours call outs and handle emergency situations while assesses customer information to expedite the restoration of services required.less thanbr> * Willingness to perform other customer focused duties as needed.less thanbr> EDUCATION and EXPERIENCEless thanbr> * High School Graduate or GED equivalent.less thanbr> * Proficient in the use of PCs and general office equipment.less thanbr> ALGONQUIN POWER and UTILITIES CORP IS A NORTH AMERICAN DIVERSIFIED GENERATION, TRANSMISSION AND DISTRIBUTION UTILITY WITH $10+ BILLION OF TOTAL ASSETS. APUC DELIVERS CONTINUING GROWTH THROUGH AN EXPANDING PIPELINE OF RENEWABLE ENERGY DEVELOPMENT PROJECTS, ORGANIC GROWTH WITHIN ITS REGULATED DISTRIBUTION AND TRANSMISSION BUSINESSES, AND THE PURSUIT OF ACCRETIVE ACQUISITIONS.less thanbr> THE DISTRIBUTION BUSINESS GROUP Company UTILITIES PROVIDES RATE REGULATED WATER, ELECTRICITY AND NATURAL GAS UTILITY SERVICES TO OVER 750,000+ CUSTOMERS IN THE UNITED STATES. THE TRANSMISSION BUSINESS GROUP INVESTS IN RATE REGULATED ELECTRIC TRANSMISSION AND NATURAL GAS PIPELINE SYSTEMS IN THE UNITED STATES AND CANADA.less thanbr> THE GENERATION BUSINESS GROUP Company POWER, FORMERLY KNOWN AS ALGONQUIN POWER OWNS A PORTFOLIO OF REGULATED AND LONG TERM CONTRACTED NORTH AMERICAN BASED WIND, SOLAR, HYDROELECTRIC AND THERMAL POWERED GENERATING FACILITIES REPRESENTING MORE THAN 1.5+ GW OF INSTALLED CAPACITY.less thanbr> BENEFITSless thanbr> Collaborative environment with a genuine flexible working policyless thanbr> Share purchase/match planless thanbr> 401K Planless thanbr> Free refreshmentsless thanbr> Top Talent Programless thanbr> Volunteer paid days offless thanbr> Employee Assistance Programless thanbr> Achievement fundless thanbr> Free parking, including free electrical chargingless thanbr> We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet