U.S. User Success Manager
Location: US, Preferably Pacific Time Zone, Ideally Bay Area (Remote work for foreseeable future)
Start Date: Immediate
OpenSolar is a global software organization that develops products to facilitate the deployment and acceleration of clean energy solutions. We were founded in 2017 by global pioneers in solar software. We have an established user base across Australia and we’re growing rapidly in the US after our recent launch.
OpenSolar is headquartered in Sydney, Australia where the core development team is based, with regional teams in California and UK. We’re an innovative start-up, supported by technology investors in the US with affiliation to some of the largest global software platforms.
The U.S. User Experience Manager will be instrumental in driving the success of Pro Users (solar sales and installation companies) and Partner Users (solar industry suppliers, like manufacturers, distributors and finance companies) in the U.S..
As OpenSolar continues to add Pro Users, the U.S. User Experience Manager will be expected to execute on - and, crucially, improve upon - our scalable approach to onboarding and supporting Pros (e.g. Webinars, HelpCenter). The U.S. User Experience Manager will look at OpenSolar through the Pro User’s eyes, tailoring training and communications to their needs and interests, and being the voice of the US Pro user internally at OpenSolar.
As OpenSolar continues to add Partner Users, the U.S. User Experience Manager will be expected to configure the tool to each Partner’s unique needs, provide training and ongoing support, and collaborate with the Partner to ensure their success.
OpenSolar is a small team working to do big things in an exciting and dynamic market! As the industry and the organization evolve, this role - and the associated responsibilities - will evolve with it.
What you’ll be doing:
What you’ll need:
What we bring:
If you are a talented User Experience Manager with all of the requisite skills, seeking an opportunity to join our fast-paced start-up, please apply with a cover letter and your latest resume to firstname.lastname@example.org. Interviewing now for an immediate start.
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