On a mission to create universal access to safe, reliable and affordable energy, SimpliPhi Power designs and manufactures highly efficient, durable, cobalt-free energy storage and management systems that have been deployed in over 40 countries. Based in Oxnard, California, SimpliPhi combines non-hazardous lithium ferro phosphate (LFP) chemistry with innovative manufacturing materials and processes, advanced engineering, power electronics, and Battery Management Systems (BMS) to provide flexible and scalable on-demand power solutions for residential, commercial, industrial, military, emergency response and humanitarian applications. Integral to all SimpliPhi Power solutions is proprietary IP that further optimizes the rate and depth of discharge, cycle life, resilience and overall performance of our energy storage and management systems. Founded in 2010, SimpliPhi Power’s energy storage solutions were rigorously tested by and surpassed the requirements of the U.S. Army and Marine Corps, serving the needs of service men and women on the front lines in Afghanistan and Iraq. Meeting that standard of excellence remains at the core of all that we do.
SimpliPhi Power recognizes that high performance teams are made up of diverse, critical thinkers who are also creative, tenacious and proactive, focused on the strategy, execution and hard work necessary to make a positive impact – on people, the company, the planet. We believe that who you are as a person matters and infuses everything you do – and that this principle is as fundamental to your job performance as your educational, technical and professional experience. We seek candidates who are innovative problem solvers with an exceptional capacity to process both quantitative and qualitative data, who are as compassionate as they are passionate about their work, who can set and achieve high standards but possess the humility to take feedback and course-correct when necessary. We know that innovation must happen at every level and within every department of the company, that it is as much about technological advancement as it is about how we build our business and the practices we employ, our communication strategy and stellar customer service.
If these qualities and capacities align with the vision you have of yourself and the type of company you want to work with, we welcome your application!
EQUAL OPPORTUNITY EMPLOYER:
SimpliPhi Power is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job-related requirements regardless of an applicant's race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law. We know the value and strength of a diverse team and actively strive to create a work environment that is free from discrimination and harassment, embracing different perspectives, viewpoints and ideas.
The Customer and Technical Support Specialist will take responsibility for providing technical support by developing valuable relationships with installers and integrators, as well as establishing partnerships with other manufacturers within specifically defined market segments. The Customer Specialist will assist the sales applications engineering team in managing technical support intake forms and troubleshooting systems in the field with distributors and installers working with SimpliPhi’s Lithium Ferro Phosphate (LFP) batteries and integrated systems.
The role also involves experience answering a broad range of technical questions regarding battery operating parameters, appropriate Balance of System equipment, proper battery wiring, LFP battery chemistry, battery management system functionality, interoperability and more. This role will also involve handling returns, processing RMA’s and assisting customers with submission of paperwork using our CRM platform.
This position is the entry point to a company regarded as an industry leader, but by no means entry level. We are looking for someone who has a unique combination of skills and experience both on the customer service side as well as the technical side with complete renewable energy systems that incorporate storage solutions. SimpliPhi’s company culture promotes employee career growth and job expansion. We are seeking an individual who can help drive the education of customers across our growing markets and is excited to keep learning in this rapidly evolving industry.
Reports To: Technical Services Manager
Travel: 10 – 20%
Location: Oxnard, CA and remote (TBD)
If you are passionate about innovations in energy storage, renewable energy, energy-related technology, and making an impact for the better, please apply today.
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