Lead Program Manager, Customer Energy Integration

  • Green Job Crawler
  • Waltham, MA
  • 25 May, 2019

Job Description

**About us** Every day we deliver safe and secure energy to homes, communities, and businesses\. We are there when people need us the most\. We connect people to the energy they need for the lives they live\. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry\. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow\. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business\. **National Grid is hiring a Lead Program Manager, Customer Energy Integration for our Customer Organization in Waltham, MA\.** **Job Purpose** + Provide support for the development of Distributed Generation and Renewable Energy programs in state of Massachusetts or Rhode Island or New York\. + Act as the primary point of contact & process improvement champion to internal & external stakeholders\. + Work cross functionally with Regulatory, Legal, Billing, Operations, Finance, Contracts, IT and Customer Support centers for successful execution of process improvement initiatives\. + Maintain and analyze data to accurately forecast DG activities\. Identify external drivers for the growth of interconnections in respective states **Key Accountabilities** + Manage processes and procedures related to Distributed Generation Interconnection and renewable energy programs in MA, RI & UNY\. + Develop and maintain effective relationships with Regulatory, Legal, Billing, Operations, Finance, Contracts, IT, Account Development, New Energy Solutions, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of Distributed generation interconnections and renewable energy programs\. + Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost\-effectiveness\. + Foster the culture of continuous improvement and team collaboration\. + Provide technical guidance, support and coaching to others in order to share knowledge and increase understanding of Distributed Generation programs and services\. + Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies\. + Update and maintain team hub and cross function leadership hub + Generating various external & internal reports and responds to regulatory data requests\. + Monitor processes to regularly inspect quality levels including field inspections, data entry, data validation, and internal audits to ensure quality standards are being met\. Identify and implement continuous improvement\. **Qualifications** + Bachelor’s degree required and 7\+ years of related work experience\. Master’s degree or other certification is preferred\. + Utility or Government Agency program experience\. + Experience in Renewable Energy, Energy Storage or other related programs is preferred\. + Ability to develop proficiency with NY, MA, RI and NH tariffs, especially as they relate to Distributed Generation + Demonstrated superior customer service and analytical skills + Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps\. + Understands and identifies training or developmental needs of others and has the ability to design and establish new programs of work to support them\. + Support and be part of a team environment\. + Demonstrates strong interpersonal skills including human resource management, negotiations and communications\. Let’s people affected by a decision know what’s happening and is able to clearly articulate reasons for a decision\. + Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e\.g\. taking action to avoid future crisis or create opportunities to improve existing practices\. + Familiarity with Net Metering, Solar renewable Energy Credits, state incentive programs and other renewable energy drivers\. + Familiarity with rate tariff, billing system, rate recovery mechanism and qualifying facilities\. + Basic knowledge of power system components, engineering concepts and interconnections\. + Experience in renewable energy, regulatory filing and/ or people management a major plus\. + Extensive knowledge or willing to understand various regulatory policies and interconnection related standards\. + Able to translate market trends into actionable strategies for the department\. Recommend/ oversee changes to existing strategies\. + Ability to be trained on Tableau reporting tool or knowledge will be a plus\. + Strong project planning and management skills **More Information** This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills\. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience\. _National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise\. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve\. National Grid is proud to be an affirmative action employer\. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team\._