Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail.
We are looking for a friendly, approachable and skilled Concierge / Leasing Specialist for our East End community! As a member of our team, you will be accountable for the leasing, marketing, resident retention program development, resident event coordination, ensure customer and resident needs are met and compliance of an assigned portfolio of real estate. A strong focus on customer service, community relations, and knowledge of fair housing is critical to success in this role.
Where will this role work?
East End is a large 180 unit luxury residential and mixed-use commercial community located in Downtown Minneapolis. This property is the first of its kind equipped with Amazon Alexa Smart Home technology: https://eastendmpls.com/
Schedule & Hours:
+ The schedule for this role varies to include evenings, weekdays & weekends.
+ Customer/Client Focus
+ Communication Proficiency
+ Resident Event Coordination
+ Business Acumen
+ Results Driven
+ Ensure customer needs are met; provide directions, suggestions for restaurants, post on active building local events occurring.
+ Assist with welcome packet creation / move-in gift tailored to site marketing and branding.
+ Lead resident event coordination, planning and execution.
+ Patrol and manage property esthetics both interior and exterior.
+ Attend networking relevant function opportunities.
+ Survey current residents and prospects for desired services
+ Assist with resident retention program development.
+ Promote active resident engagement within the assigned community.
+ Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
+ Works on the last day and first day of each month until responsibilities completed; some overtime may be required.
+ Other tasks & duties as assigned based on business need.
Leasing & Marketing
+ Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
+ Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
+ Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.
+ Contacts and offers units to approved applicants.
+ Schedules and conducts orientation for all new move-ins. Updates turnover information on a daily basis to include gathering of move-out and move-in times.
+ Shops comparable projects in the market place monthly.
+ Develops community contacts to maximize the general awareness of the housing community and its advantages.
+ Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.
+ Updates all applicable referral agencies.
+ Inputs all traffic and applications in the property management system regularly.
+ This position has no supervisory responsibilities.
+ 1-3 years of industry experience within residential real estate; or an equivalent number of years of education and customer service experience.
+ Additional education in real estate, sales and/or business management is preferred.
+ Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
+ Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
+ As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
+ A passion for the mission, vision, and values of Sherman Associates.
+ Office hours may vary due to the specific needs of the portfolio.
+ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
+ Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.
+ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
+ While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our online application process will be considered. Applicants that need reasonable accommodations to complete the application process may contact firstname.lastname@example.org.
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 35 years of development and construction experience, Sherman Associates has developed an impressive portfolio of approximately 8,500 multifamily, townhouse and single-family homes, and 600,000 square feet of commercial and hotel space; including Aloft Minneapolis Hotel, Canopy by Hilton Minneapolis Mill District, Holiday Inn Express & Suites - Downtown Des Moines, Sheraton Duluth Hotel, and franchise Starbucks locations (Minneapolis & Saint Paul).
+ George Sherman (Owner / CEO) has received the Lifetime Achievement Award in Real Estate from the Minneapolis St. Paul Business Journal and the 2016 Presidents Award from the Preservation Alliance of Minnesota. He has been named an Industry Titan by Twin Cities Business Magazine on their list of 101 People to Know.
+ To date, the total value of our real estate development portfolio exceeds $2 billion.
+ The NorShor Theater is a large community impact project that Sherman Associates worked with the city of Duluth & Duluth Playhouse: https://www.sherman-associates.com/uncategorized/finance-commerce-named-norshor-theater-a-top-project-of-2017/
+ In 2018, Sherman developed 2 solar gardens to provide clean renewable energy to 22 Sherman owned properties in Minnesota: https://www.sherman-associates.com/properties/solar-garden-carver-county/case-study/
+ We own and manage Riverside Plaza. It was one of the largest affordable tax credit housing rehabs in the nation’s history. https://www.sherman-associates.com/properties/riverside-plaza/
+ We are always developing/growing and looking for people to join our teams!
Keyword: Concierge, leasing, sales, real estate, development, marketing, residential, commercial, property, management, community, apartments, occupancy, communication, customer service, part time
From: Sherman Associates