**Clinic Assistant I - Digestive Health (51173)**
+ Job Type:Full Time
+ FTE/Bi-Weekly Hours:1.0/80
+ Hours in Shift:8
+ Location:Redwood City, CA
The Clinic Assistant functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity. This is an entry level clinic assistant job and requires one year of previous clinic experience.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities required by positions in this job classification. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility entailed.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
Provide doctor-patient support using reference documents and tools.
Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
Meet/Exceed organizational and department service standards.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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Education: High School diploma or GED equivalent.
Experience: One (1) year of directly related work experience.
Licensure/Certification: None Required.
Knowledge, Skills, and Abilities
Knowledge of medical terminology.
· Knowledge of computer systems and software used in functional area
· Ability to speak and write effectively at a level appropriate for the job
Ability to provide customer service, solve problems, and manage multiple priorities.
· Knowledge of Windows-based office software, computers and operating systems
· Ability to adjust communications to fit the needs and level of understanding of the receiver
· Ability to exercise calmness in stressful situations
SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.