Patient Administrative Specialist I - Cutaneous Oncology - NPC (50876)

  • Green Job Crawler
  • Palo Alto, CA
  • 25 May, 2019

Job Description

**Patient Administrative Specialist I - Cutaneous Oncology - NPC (50876)** + Job Type:Full Time + FTE/Bi-Weekly Hours:1.0/80 + Shift:Days + Hours in Shift:8 + Location:Palo Alto, CA + Req:50876 **Job Description** Job Summary: The primary responsibility of the Patient Administrative Specialist is to work within an Administrative Work Cell in the Cancer Center to handle new patient coordination, surgery scheduling, and Infusion Treatment Area (ITA) scheduling in the outpatient clinical setting. An Administrative Work Cell is a team that supports as many as three Cancer Care Programs (CCP) with any and all administrative tasks related to the daily operations of the clinic. Essential Functions: 1) Coordinates care by scheduling appointments for new and returning patients in the Cancer Center. 2) Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care 3) Assists patients and physicians in scheduling ancillary tests before and after clinic visits. 4) Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc. 5) Answers non-clinical CRMs, escalating where appropriate. 6) Answers non-clinical patient messages, escalating where appropriate. 7) Other related duties as assigned Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. National recognition in 12 specialties. Watch our stories "We have a culture of patient care first here, one that speaks to our mission and our values: to care, to educate, and to discover." Brian L.Unit EducatorBSN, CMS RN Did you know? 196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity. 17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program. 8We're proud to work with 8 All-time Stanford Medicine Nobel Laureates. 1,592Stanford Health Care exhibits more than 1,592 original art pieces. **Qualifications** Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Experience: One (1) year working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.), OR Two (2) years of experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.) Education: High school diploma or GED equivalent Knowledge, Skills and Abilities: Ability to adjust communications to fit the needs and level of understanding of the receiver Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations Ability to maintain confidentiality of sensitive information Ability to remain calm under pressure and apply sound judgment Ability to solve problems and identify solutions Ability to speak and write effectively at a level appropriate for the job Knowledge of computer systems and software used in functional area Knowledge of the location of services provided by the hospitals and clinics (or ability to quickly become familiar) to be able to assist guests with directions and/or transport; the local geography SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.