- Process moderate to complex Human Resources transactions.- Acts as the front line representative for the Human Resources department.- Open and triage employee cases as needed in HR Case Management System. - Handle incoming employee calls as needed.
- Associate’s and/or Bachelor’s degree
Type of Degree or Major Area of Study:
-Business Administration, Human Resources, Information Systems or related business field
-Minimum 2 years supporting HR Functions-Two years’ experience completing Data Analysis and Reporting- Two years’ experience with a complex HRIS, preferably Workday-Customer Care / Call Center Experience - Preferred
Qualifications/Skills:• Strong customer orientation.• Demonstrated experience navigating Human Resources information systems required.• Ability to effectively interact with all levels within an organization required.• Attention to detail, accuracy and quality required. • Ability to identify and manage top priority with a sense of urgency.• Excellent interpersonal, verbal and written communication skills with a Human Resources customer service focus required.• Ability to identify root cause and conduct analysis required.• Ability to work independently under limited supervision as prescribed by established HR Operations guidelines and procedures.• Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.• Must adhere to confidentiality rules, requirements & guidelines.
• Responds professionally with accuracy and in a timely manner to employee cases through HR Case Management System. • Enters, processes and retrieves employee data utilizing the HR systems to make employee changes and obtain information requested by employees.• Responds to escalated employee calls and inquiries referred by HR Representatives. • Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems.• Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed.• Collaborates with Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives. • Consistently supports compliance and the Principles of Responsibility (Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and our policies and procedures.• Performs other duties as assigned.
Explore the Possibilities
If you're looking to make an impact, South Jersey Industries is the perfect place. For interns, college graduates, or experienced professionals, at South Jersey Industries we look for enthusiastic, talented professionals at every level of our enterprise. From call center representatives with excellent people skills to engineers with the vision and expertise to design tomorrow’s energy infrastructure, we know that our people fuel our success. We take pride in recruiting the best talent available for every facet of our business. Explore the possibilities. You'll be sure to find an opportunity that piques your interest.
+ We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
+ We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
+ We foster individual talents and abilities while promoting the value of teamwork
+ Our culture prepares you for a lifetime of learning and professional development
Equal Opportunity/Affirmative Action Employer
South Jersey Industries (NYSE: SJI), an energy services holding company based in Folsom, NJ, operates its business through two primary subsidiaries. South Jersey Gas, one of the nation's fastest growing natural gas utilities, delivers clean, efficient natural gas and promotes energy efficiency to over 365,000 customers in southern New Jersey. SJI's non-regulated businesses, under South Jersey Energy Solutions, promote efficiency, clean technology and renewable energy by developing, owning and operating on-site energy production facilities ' including Combined Heat and Power, Solar, and District Heating and Cooling projects; acquiring and marketing natural gas and electricity for retail customers; providing wholesale commodity marketing and risk management services; and offering HVAC and other energy-efficiency related services. For more information about SJI and its subsidiaries, click here.