04 Feb, 2020Full time
The Climate Reality Project, a nonprofit organization founded by former US Vice President Al Gore, is seeking a full-time Community Coordinator to join the the Engagement team. This position will play an integral role in a fast-paced organization that combines strategic campaigns and cutting-edge communications to win concrete victories on the path to solving the climate crisis. General Overview: The Engagement Community Coordinator is responsible for managing a proprietary online community and utilizing that community to support a global network of trained Climate Reality Leader volunteers. This position will oversee an online community for Climate Reality Leaders called Reality Hub and help those volunteers engage in meaningful climate action. Duties and Responsibilities Specific duties and responsibilities include, but are not limited to the following: Serving as the primary point of contact for Climate Reality Leaders through the online community, Reality Hub, to include but not be limited to: Monitoring and responding to questions in the community inbox, forums, and comment sections. Overseeing miscellaneous communication and data processes related to Reality Hub, including community event postings, event requests, and volunteer recognition. Identifying outstanding climate action being reported through Reality Hub for recognition. Project managing the online community platform Reality Hub. Serving as the primary point of contact between the platform provider and Climate Reality and ensuring that the provider’s contracted work hours are put to good use. Working closely with the platform provider to ensure that the community runs as intended and issues are addressed as soon as possible. Coordinating with the Communications Manager and other internal teams, in identifying opportunities to plan and build new functionality as needed with the developer. Maintaining data best practices and data intergrity inside Reality Hub and in a Salesforce contact database, to include but limited to: Using Excel and Excel macros to extract, clean, and transfer volunteer-logged action data from Reality Hub to Salesforce. Maintaining spreadsheets to track and execute a community badging program. Following each Climate Reality Leader training event, creating new community groups and content in addition to processing new volunteer accounts in large batches. Maintaining critical “action workflows” on the backend of the Reality Hub platform. Supporting the creation and posting of content for Reality Hub’s blog and forums. Supporting updates to Reality Hub’s resource library. Supporting a “Reality Hub Help Desk” at Climate Reality Leadership Corps training events. Generating reports on content engagement, resource use, and other metrics as they relate to the way Climate Reality Leaders are using Reality Hub, and sharing results with the Engagement department and larger organization as needed. Other duties as assigned. Qualifications Strong organizational, written, and verbal communications skills. Proficiency with Microsoft Excel, with experience managing, analyzing and presenting data. Ability to manage deadlines and multi-task. Experience and awareness of cultural diversity, ability to work effectively with a diverse group of organizations and volunteers. Experience using Salesforce or another CRM preferred. A dedication to solving the climate crisis. Customer service experience a plus. Salary and Benefits Salary commensurate with experience. Excellent benefits including medical, dental, vision and life insurance, 401(k) with no vesting period and a company match, mobile phone reimbursement and a transit subsidy. To Apply: Send a resume and cover letter to email@example.com . Please indicate in your email with your job submission the job site where you found this posting. The Climate Reality Project is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.