19 Jun, 2019
Full time
M&F Talent has a client in enterprise software that services the regulated cannabis industry that is looking to hire an Implementation Specialist. Our client is established in nearly every legal cannabis market in the U.S. and are leaders in the cannabis industry in the Pacific Northwest. Due this rapid growth, they are expanding their team with some new key employees.
Our enterprise software client is looking for a talented Implementation Specialist to join their team. The position is more of an entry-level role, with ideal professional background in a management role at a cannabis business. Also, a basic understanding of software, programming, and / or customer service would be helpful. This position comes with incredible growth opportunity within a rapidly growing company in a rapidly growing industry.
This is a remote / work from home position. The position includes a good base salary, commission, and quarterly incentive bonuses. Also, health benefits will be implemented after a 90-day probationary period.
Location: CO, OR, WA, CA, NV (Remote Work)
Responsibilities:
Help new cannabis clients onboard software in their businesses.
Stay abreast of cannabis compliance news in certain markets.
Become a software product expert.
Lead new clients through their transition to software platform.
Conduct webinar training sessions.
Handle account management with onboarded clients.
Provide industry-leading customer service to clients on support requests.
Apply critical thinking to troubleshoot complex client support issues.
Document all call-ins and resolutions in ticketing system.
Work independently in a remote office.
Qualifications:
1 year of experience in a customer facing role in the regulated cannabis industry.
1 year of customer service experience.
Must have high speed, reliable internet at home.
Must have a reliable cell phone.
Experience with seed-to-sale software: Biotrack, MJ Freeway, METRC (preferred).
Experience with ERP software (preferred).
Microsoft Excel skills.
Software QA testing experience (preferred).
Technical writing skills.
Professional and reliable.