Business Analyst Digital Channels

Posting End Date:

Employee Type:

At Enbridge, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity drives innovation and excellence, and we are dedicated to creating an environment where all employees can thrive.

Our Digital Channels team is seeking a highly motivated and detail-oriented Business Analyst to join the team. The successful candidate will support the development and optimization of our self-service digital channels, including web, mobile, IVR, and Chatbot. You will work closely with Digital Product owners in facilitating end-to-end requirements gathering and user story creation. This role involves collaborating with multi-functional teams to enhance customer experience and drive digital transformation initiatives.

If you are someone with outstanding problem-solving, analytical, and critical thinking skills, this is your next exciting opportunity!

We offer opportunities for growth, competitive benefits and a pension plan, and generous time off. Apply today, we'd love to hear from you!

Key Responsibilities:

• Assist in the creation of user stories, use cases, and process flows to support project development.

• Analyze business requirements and translate them into functional specifications for digital channel.

• Collaborate and review functional design documents to ensure they meet business requirements.

• Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.

• Participate in user acceptance testing (UAT) to ensure digital solutions meet quality standards.

• Establish meaningful relationships and maintain effective communication with stakeholders and Customer Care teams.

• Collaborate with stakeholders to find opportunities for improving digital customer experience.

• Develop and send communication to stakeholders informing them of the impacts of system enhancements.

Qualifications:

• Related university degree OR technical diploma (preferably in Business Administration, Information Technology, or a related field) with 2-4 years of directly related experience.

• An equivalent combination of formal education, certification and experience may also be considered.

• Proven interpersonal, communication, negotiation, influence, and leadership skills.

• Demonstrate ability to innovate, initiate, lead, or manage change.

• Demonstrate ability to work independently on complex technical issues.

• Demonstrate keen awareness of and aptitude for developing interpersonal relationships and building stakeholder engagement.

• Excellent analytical and problem-solving skills.

• Ability to make sound decisions and deliver results.

• Flexible and adaptable; able to work in ambiguous situations.

• Proficiency in business analysis tools and methodologies.

• Familiarity with web and mobile technologies.

Preferred Skills:

• Knowledge of Enbridge systems and solutions such as SAP, Sitecore, KoreAi, Genesys is a plus.

• Knowledge of technology implementation requirements and methodologies.

• Ability to work effectively in a fast-paced, collaborative environment24.

• Experience with digital ecosystems and analytics tools.

• Certification in business analysis (e.g., CBAP, CCBA) is an advantage.

Working Conditions:

This role typically operates in an office environment with occasional travel to other Enbridge offices within Ontario.

Flex Work Clause

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid #joinourteam

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com