Dependent on experience
Fluid was founded in 2005, and we've been helping people change the way they use energy ever since. We know that when we attack our work with intelligence and creativity we help offset energy generation needs with heightened efficiency, saving resources in the process. That's what drives us.
Fluid is currently hiring for Call Center Representative positions as part of the Energy Efficiency Team. The Call Center Representative is responsible for making outbound calls, scheduling, answering program inquiries and data entry. The ideal candidate is a proven self-starter who enjoys working in a dynamic and fast-paced environment under the direction of the Call Center Manager.
We are an equal opportunity employer dedicated to workforce diversity and a drug and smoke-free workplace. Drug screening and background check may be required. Fluid participates in E-Verify.
Feel like you'd be a good fit? Let's talk! Send us an email, no phone calls please, and share:
1. Resume and cover letter with your up-to-date and relevant experience. Please state in your cover letter how your experience will contribute to our collective success.
2. Please email your resume with the subject line: "Call Center Representative Resume."
-Field in-bound customer questions, concerns and complaints with a courteous and solution-focused manner, escalating to the supervisor as necessary
-Provide exceptional assistance to customers to identify best course of action
-Record customer data and information accurately and thoroughly
-Respond to voicemail messages and email requests in a timely manner
-Schedule appointments with customers for in-home inspections and services; ensure customer's comfort with in-home visit
-Pro-actively suggest options within and outside the existing program as appropriate based on the customer's needs
-Send appropriate information to the customer and program staff via email, fax, or mail in a professional manner
-Participate in regular training and suggest process improvements
-Analyzes and reviews submitted paperwork and spreadsheets for accuracy, completeness, errors, and eligibility
-Identify errors in both written and text documents and resolve
-Respond to customer complaints and concerns to ensure customer retention and satisfaction
-Prepare and maintain reports and records for processing
-Other administrative support as required
REQUIRED SKILLS AND EXPERIENCE
-High school diploma or equivalent, college degree preferred
-Minimum of 2 years customer service experience
-Able to work independently and as part of a team with minimal oversight
-Proficient in Microsoft Office and email. Database experience desirable
-Excellent written and oral communication skills
-Ability to analyze information, problem-solve and follow through
-Ability to handle multiple tasks simultaneously and prioritize effectively and dynamically
-Strong customer service and interpersonal skills
-Strong attention to detail and quality; organized and process-oriented
-Ability to understand basic building science principles
-High degree of computer literacy; ability to simultaneously utilize several software programs in a single transaction
-Comfortable with change; able to contribute to quality improvements and react effectively to changing standards and evolving rules of engagement