Lead Customer Service Representative

Job Summary

Category:

Clerical/Administration

Type:

Employee

Status:

Full Time

Relocation:

None

Industry:

All

Close Date:

11/05/12

Compensation:

Hours:

Not Applicable

Location:

Nashville, TN

Description

  • Receives incoming calls and provides initial screening of customer requests and questions.
  • Evaluates needs and directs customers to appropriate programs/services.
  • Handles both inbound calls and outbound calls to support the needs of diverse customers.
  • Performs telephone quality control questionnaire surveys.
  • Conducts outbound calling as needed for a variety of programs/projects.
  • Accurately enters customer data into tracking software systems.
  • Cross-trains into various programs.
  • First point of contact for Customer Service Representatives with policy or process questions.
  • Assigned most complex and highest demand customers.
  • Covers for Supervisor or other Customer Service Representatives when they are out of the office.

Requirements

  • High School diploma, college coursework preferred. 
  • 3 to 5 years Customer Service experience involving extensive telephone experience, with leadership or management skills.
  • Accurate computer keyboard and data entry skills. 
  • Basic MS Word and Excel. 
  • Excellent listening, telephone, verbal and written communication skills are essential. 
  • Strong organizational skills with attention to detail required.  
  • Ability to work well in a fast-paced team environment. 
  • Ability to manage multiple tasks with ever changing priorities. 
  • Leadership and supervisory aptitude.
  • Bilingual language skills a plus (Spanish/English).
  • Position requires flexibility in hours, split shifts may be required. Schedule is determined by Call Center Management based on customer/program requirements.

 

 

Salary Range: Commensurate with experience

 

Compensation package includes paid holidays, 80% paid medical, 50% paid dental, paid life & AD&D and paid STD & LTD insurance coverage, plus employer matching retirement plan        

 
CSG is an Equal Opportunity Employer

Company

Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy.

People who work at CSG say that it's a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?