OnGrid Solar

Solar Tech Support Specialist

Job Summary

Company:

OnGrid Solar

Category:

Operations management

Type:

Employee

Status:

Part Time

Relocation:

None

Industry:

Solar Photovoltaic

Close Date:

02/19/13

Compensation:

$15/hr

Hours:

Not Applicable

Location:

Description

OnGrid Solar, a leading developer of software for solar system design and financial analysis, is a fast growing company located in San Francisco Bay Area. We're looking for a motivated Technical Support Specialist to provide prompt, efficient, and courteous technical support to our subscribed users.


Duties and Responsibilities:
Work effectively and efficiently to resolve customer issues; evaluate and troubleshoot calls
Evaluate call severity and escalate to 2nd tier technical support
Attend and eventually host twice-weekly web-based conference calls made available to software users
Provide one-on-one web-based walkthroughs for new users
Update and expand user guides and video tutorials
Assist in maintaining and expanding OnGrid's electric rate and solar incentive database
Pro-actively improve technical skills and product knowledge
Additional duties and projects as needed


Key Skills & Qualifications:
Exceptional technical problem solving skills a must
Outstanding verbal and written communications skills
Self-motivated, results-driven with strong work ethic and integrity
Willingess and ability to work efficiently in a loosely-structured environment under limited supervision
Ability to multi-task in an everchanging environment
Ability to work under pressure
Ability to keep extensive written records of all customer interactions
Possess a professional attitude and be a team player
Strong desire to make a positive contribution to one's community and the larger environment
BA/BS degree preferred
Experience providing phone troubleshooting and technical support preferred
Experience with Microsoft Excel preferred
Experiece with Microsoft Office VBA programming language a plus
Experience with computer programming and/or design a plus


Position: 20-30 hours/week (may become full-time in the future)
Compensation: $15/hour; $18/hour after initial training period
Benefits: none (may be offered in the future)
Location: East Bay Area, CA

Your contributions to OnGrid will be rewarded with ongoing opportunities for professional growth and development. This position can expand into clean-tech software development, sales, marketing, and administration.

In your reply, please include your resume and briefly explain why you'd be a good fit for this position.